Salesforce Production Support Specialist – Administration & Monitoring

About the job

Role :Salesforce Production Support Specialist – Administration & Monitoring

Location: 100% Remote

Employment Type: 6-Month Contract, Temp-to-Perm

Status: Accepting Candidates

About the Role

We are seeking an experienced Salesforce Production Support Specialist to provide application support, troubleshoot production issues, and maintain the stability and performance of Salesforce-based solutions. The ideal candidate will have hands-on experience with Salesforce Administration, incident resolution, root cause analysis, and application monitoring tools such as Dynatrace.

Key Responsibilities

• Monitor and resolve Salesforce production incidents, service requests, and application-related issues.
• Perform incident triage, troubleshooting, and root cause analysis to minimize system downtime.
• Provide administrative and technical support for Salesforce applications, including Service Cloud and Experience Cloud.
• Troubleshoot issues related to Lightning Web Components (LWC), Aura components, and custom Salesforce functionality.
• Utilize Dynatrace to monitor application performance, analyze alerts, and identify potential issues.
• Collaborate with development, infrastructure, and business teams to resolve technical issues and improve application reliability.
• Track incidents, document resolutions, and maintain support records using JIRA, SharePoint, and Confluence.
• Communicate incident status, resolution progress, and service updates to relevant stakeholders.

Qualifications

• Bachelor’s degree or higher in Information Technology, Computer Science, or a related field.
• 5+ years of hands-on Salesforce experience, including at least 3 years of relevant Salesforce administration or production support experience.
• Proven experience in Salesforce Administration, application support, incident management, and troubleshooting.
• Experience using Dynatrace for application monitoring, alert analysis, and issue identification.
• Familiarity with Salesforce Service Cloud, Experience Cloud, Lightning Web Components (LWC), and Aura.
• Working knowledge of Python for troubleshooting, scripting, or support automation.
• Experience with JIRA, SharePoint, and Confluence for ticket management, documentation, and team collaboration.
• Strong analytical, problem-solving, communication, and stakeholder management skills.

Compensation

Maximum Rate: $42/hour on W-2