SAP ISU Consultants

Multiple positions , please share resume to [email protected]

#1 SAP Billing SME/Exceptions

• Location: Remote with 25% travel to NY or Portland, ME

• Client Domain: Utilities

• Duration: 12+ months

• Interview Mode: video

• Work Authorization: any valid US work authorization

Job Description:

• 7+ years of SAP experience and must have IS-U experience
• Serve as a subject matter expert (SME) for Billing processes and transactions, exception management, and regulatory and operational support.
• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.
• Handle billing exception work i.e. outsourts, implausibles etc.
• Sound knowledge of SAP utility system processes for exception handling.
• Good communication skills

#2 SAP IS-U Billing and Invoicing Manager

• Location: Remote with 25% travel to Orange, CT

• Client Domain: Utilities

• Duration: 12+ months

• Interview Mode: video

• Work Authorization: any valid US work authorization

Job Description:

• 7+ years of SAP experience and must have IS-U experience
• Provide leadership and guidance to Level 4 Billing Supervisory/Management staff and to billing group overall.
• Responsibilities include coordination of work efforts, accountability for performance targets for the group and management. Number of direct Supervisory/Management reports ranges from 6 to 8 in an organization that includes approximately 100 employees.
• Position has financial budgetary responsibility over all Billing Operations expenses of approximately $16 Million.
• Position reports to and will be accountable to the Level 2 Customer System Operations and Support position.
• Collaborates with regulators, rate department, finance, other Customer Service functional areas as well as the Information Technology group to ensure proper functionality of the billing system and in the development of new functionality within the various billing systems throughout Avangrid Networks.

#3 SAP IS-U Billing and Invoicing Principal Analyst

• Location: Remote with 25% travel to Orange, CT

• Client Domain: Utilities

• Duration: 12+ months

• Interview Mode: video

• Work Authorization: any valid US work authorization

Job Description:

• 7+ years of SAP experience and must have IS-U experience
• Considered ""expert"" within Billing area with emphasis on technologies used and systems deployed. This includes knowledge of system operations, data retrieval and reporting via standard SAP querying & reporting tools.
• Assist in implementing solutions and/or Billing Configuration changes to meet new as well as ongoing requirements from Billing, Bill Printing, Pricing, and Rate & Regulatory departments.
• Act as liaison and communicate effectively with business users, vendors, and IT to resolve systems/application needs and issues.
• Assist in assessing impacts of any application or system changes on business operations and other applications and systems.

#4 SAP Utilities CRM Analyst

• Location: Remote with 25% travel to NY or Portland, ME

• Client Domain: Utilities

• Duration: 12+ months

• Interview Mode: video

• Work Authorization: any valid US work authorization

Job Description:

• 5+ years of SAP experience and must have IS-U experience
• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
• Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions, and regulatory and operational support.
• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.

#5 SAP IS-U Device Management Analyst

• Location: Remote with 25% travel to NY or Orange, CT

• Client Domain: Utilities

• Duration: 12+ months

• Interview Mode: video

• Work Authorization: any valid US work authorization

Job Description:

• 7+ years of SAP experience and must have IS-U experience
• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
• Serve as a subject matter expert (SME) for device management and service order processes, including meter and premise-related transactions, order lifecycle support, exception handling, and coordination with field and technical teams.
• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.

#6 SAP IS-U FICA Analyst

• Location: Remote with 25% travel to NY

• Client Domain: Utilities

• Duration: 12+ months

• Interview Mode: video

• Work Authorization: any valid US work authorization

Job Description:

• 7+ years of SAP experience and must have IS-U experience
• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
• Serve as a subject matter expert (SME) for SAP FICA and collections processes, including customer account activities, payments, receivables, dunning, exception handling, and supporting operational reporting.
• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.

#7 SAP IS-U Retail Access Management Analyst

• Location: Remote with 25% travel to NY or Portland, ME or Orange, CT

• Client Domain: Utilities

• Duration: 12+ months

• Interview Mode: video

• Work Authorization: any valid US work authorization

Job Description:

• 7+ years of SAP experience and must have IS-U experience
• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
• Serve as a subject matter expert (SME) for Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.