Job Description

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

Minimum Education

High school diploma or general equivalency diploma (GED)

Minimum Work Experience

Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications
Required Skills, Knowledge, and Abilities

Knowledge of medical practice protocols related to scheduling appointments
Knowledge of manual/computerized scheduling systems
Knowledge of customer service principles and techniques
Skill in communicating effectively with physicians/clinicians about scheduling preferences
Skill in maintaining master appointment schedule via manual or computerized means
Skill in producing reports about appointment patterns as needed
Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
Ability to analyze situations and respond appropriately

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