Job Description

Clark's White Glove Delivery is looking for an experienced Senior Account Manager to support one of our premier retail clients in the Kansas City market. In this role you'll own the day-to-day client relationship, keep our delivery operation running smoothly, and help guide our account team.

Pay: $23.00 - $25.00 per hour, based on experience

Schedule: Monday - Friday

What You'll Do

Serve as the main point of contact between our customers, our premier client, and our delivery teams
Schedule and confirm customer furniture deliveries and handle inbound calls and escalations
Resolve delivery issues, damages, and customer concerns quickly and professionally
Run daily call reports and track delivery metrics such as on-time performance, damages, and customer satisfaction using Excel and other programs
Share performance updates with client contacts and local operations leadership
Train and support Account Managers and help improve our processes

What We're Looking For

3 - 5 years of experience in account management, customer service, dispatch, or logistics
Strong phone and written communication skills
Excel, Google, and all-around computer knowledge
Ability to multitask and stay organized in a fast-paced environment
A positive, team-first attitude and a knack for solving problems
Experience in furniture, home delivery, or last-mile logistics is a plus

If you enjoy building strong client relationships and keeping a busy operation on track, we'd love to hear from you!

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