Senior Application Support Engineer

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Written by AI from the job title and company, not by Acunor, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Senior Application Support Engineer at Acunor plays a pivotal role in ensuring the seamless operation and performance of our software applications while providing expert support and troubleshooting to users. This position involves collaborating closely with various teams to identify, resolve, and document application issues, as well as implementing solutions to enhance the overall user experience. The Senior Application Support Engineer will also contribute to the development and maintenance of best practices and procedures, ensuring that the application ecosystem stays robust and efficient.

Job Responsibilities

• Serve as the primary support contact for critical business applications, addressing user inquiries and technical issues.
• Troubleshoot application-related problems, utilizing diagnostic techniques and tools to identify root causes.
• Collaborate with software development teams to communicate user feedback and drive improvement initiatives.
• Document solutions, conduct knowledge transfer sessions, and develop user guides for new application features.
• Monitor application performance, conducting regular system checks and optimizations to ensure efficiency.
• Participate in on-call support rotations, providing timely resolution of issues during non-business hours as needed.
• Contribute to the design and implementation of application monitoring and alerting systems.
• Provide training and support to junior engineers and team members.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in application support, system administration, or a related role.
• Proficiency in databases (SQL Server, Oracle) and scripting languages (Python, Bash, etc.).
• Strong understanding of applications development life cycle and project management methodologies.
• Experience with monitoring tools and application performance optimization.
• Excellent problem-solving skills and the ability to work under pressure.
• Outstanding verbal and written communication skills.

Technologies & Tools

The Senior Application Support Engineer at Acunor will utilize a variety of technologies and tools, including application performance monitoring software, database management systems, scripting languages, and issue tracking systems. Familiarity with cloud platforms and development frameworks will also be essential in providing comprehensive support and maintenance for our applications.

Ideal Candidates

The ideal candidate for the Senior Application Support Engineer position will exhibit exceptional analytical and technical skills, with a proactive approach to problem-solving. A strong collaborator, they will be capable of working cross-functionally, communicating effectively with both technical and non-technical stakeholders. Passion for continuous improvement and a commitment to delivering high-quality user experiences will set the best candidates apart in this dynamic role.