Senior Application Support Engineer - Hybrid in NC

About this kind of role

What a Senior Application Support Engineer - Hybrid in NC usually does. The employer's own details are in the listing.

Typically does: Troubleshoots complex issues related to software applications, working to resolve problems and prevent future occurrences. This role involves monitoring application performance, identifying areas for improvement, and collaborating with development teams to implement solutions. Responsibilities often include managing incidents, participating in root cause analysis, and documenting support processes. Senior Application Support Engineers may also be involved in the deployment of application updates and patches.

Tools and skills: Proficiency in operating systems like Windows and Linux, database management systems (SQL), scripting languages (Python, Bash), and ticketing systems (Jira, ServiceNow) is generally expected, alongside strong analytical and problem-solving skills.

Good fit for: Individuals with a solid technical background and experience in application support, who enjoy investigating technical issues and working collaboratively to find solutions, are often successful in this role.