Senior Application Support Engineer

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Written by AI from the job title and company, not by Paymentus, so some details may not match this job. The employer's own page has the real description.

Overview

The Senior Application Support Engineer at Paymentus will play a pivotal role in ensuring the stability, performance, and enhancement of our application services. This position requires a proactive individual who will collaborate with cross-functional teams to troubleshoot application issues, implement solutions, and contribute to the continuous improvement of our systems. The successful candidate will utilize their technical expertise to manage incidents, assess system performance, and participate in high-impact projects while mentoring junior staff members.

Job Responsibilities

• Provide advanced technical support for application-related incidents, diagnosing and resolving issues swiftly to minimize disruption.
• Collaborate with development teams to identify, document, and resolve software bugs and performance issues.
• Participate in the deployment of software updates and enhancements, ensuring proper testing and rollback plans are in place.
• Monitor application performance metrics and conduct root cause analysis for recurring issues.
• Assist in creating and maintaining documentation, including system configuration, troubleshooting guides, and knowledge base articles.
• Act as a liaison between different departments, translating technical information into understandable terms for non-technical stakeholders.
• Mentor and train junior support engineers, fostering a collaborative and educational environment.
• Contribute to the continuous improvement of support processes and application performance.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in application support or related technical roles.
• Strong knowledge of application support methodologies and tools.
• Proficiency in several programming languages such as Java, C#, or Python.
• Experience with web technologies, including HTML, CSS, and JavaScript.
• Familiarity with databases (SQL, NoSQL) and data management practices.
• Excellent analytical and problem-solving skills, with a focus on root cause analysis.
• Strong communication and interpersonal skills, capable of working with diverse teams.

Technologies & Tools

The Senior Application Support Engineer will utilize a variety of technologies and tools, including but not limited to monitoring platforms (e.g., Nagios, Splunk), issue tracking systems (e.g., JIRA, ServiceNow), and application performance management software. Familiarity with cloud platforms such as AWS or Azure and DevOps tools (e.g., Jenkins, Docker) will be advantageous for this position.

Ideal Candidates

An ideal candidate for the Senior Application Support Engineer position at Paymentus will possess a strong dedication to quality service and improvement. They should demonstrate an ability to work under pressure while maintaining a positive attitude and a commitment to teamwork. Flexibility in adapting to changing requirements and the willingness to learn new technologies are essential traits. Additionally, a proactive mindset with an entrepreneurial spirit will enable the candidate to thrive in a fast-paced, dynamic environment.