Senior Business Analyst

BCforward is seeking a Business Analyst in Indianapolis Indiana

Business Analyst

Remote or Hybrid

Contract

The Business Analyst partners with business units, stakeholders, and technology teams to understand business processes, identify challenges, and deliver effective, cost-efficient technology solutions. This role is responsible for eliciting, analyzing, documenting, and translating business needs into clear, actionable requirements that support organizational objectives and drive measurable business value.

The ideal candidate possesses strong analytical and problem-solving skills, excellent communication and facilitation abilities, and a thorough understanding of business processes, systems, and data flows. The Business Analyst ensures that proposed solutions align with business goals, improve operational efficiency, and contribute to the organization's overall performance.

Key Responsibilities

Stakeholder Engagement and Relationship Management: Build and maintain trusted relationships with business partners, stakeholders, and technology teams to understand business objectives, operational challenges, and improvement opportunities.

Requirements Elicitation and Analysis: Plan and facilitate stakeholder interviews, workshops, and working sessions to gather, analyze, validate, and document business rules, stakeholder requirements, functional requirements, and non-functional requirements for complex, enterprise-wide initiatives.

Business Process Analysis and Improvement: Evaluate existing business processes, identify inefficiencies and root causes, assess risks and opportunities, and recommend process improvements that enhance productivity, reduce costs, and deliver measurable business value.

Functional Documentation and Systems Analysis: Develop and maintain detailed functional specifications, business requirements documents (BRDs), functional requirements documents (FRDs), process flows, data mappings, and system documentation covering inputs, outputs, business rules, system operations, and data dependencies.

Solution Evaluation and Delivery Support: Collaborate with business leaders, developers, project managers, quality assurance teams, and other delivery partners to translate business requirements into actionable work items, support solution design, and ensure delivered solutions meet business expectations.

Data Analysis and Reporting: Query, extract, analyze, and visualize data to identify trends, evaluate historical performance, uncover business insights, forecast potential outcomes, and provide data-driven recommendations to stakeholders.

Requirements Validation and Traceability: Validate requirements with stakeholders, manage changes throughout the project lifecycle, and ensure that business objectives are accurately reflected in solution design, development, testing, and implementation.

Adaptability and Information Synthesis: Interpret and consolidate information from multiple sources, including process diagrams, stakeholder feedback, customer insights, user guides, spreadsheets, technical documentation, and system specifications, to develop accurate and actionable requirements.

Continuous Improvement: Challenge existing processes, policies, methodologies, and assumptions to identify opportunities for innovation, operational improvement, and more effective technology adoption.

Business Outcome Alignment: Ensure that proposed solutions address business needs, align with strategic objectives, and deliver measurable improvements in efficiency, service quality, cost-effectiveness, and business performance.

Core Skills and Competencies

The most important skills for success in this role are:

Communication: Ability to communicate complex business and technical concepts clearly to diverse audiences.

Problem-Solving: Strong analytical thinking, root-cause analysis, and solution evaluation skills.

Interviewing and Facilitation: Expertise in conducting stakeholder interviews, leading requirements-gathering sessions, and facilitating productive discussions.

Key Personal Attributes

Adaptability: Ability to adjust communication styles, analytical techniques, and working approaches to meet changing business needs.

Relationship Building: Demonstrated ability to establish trust, maintain stakeholder confidence, and develop productive working relationships.

Collaboration: Strong interpersonal skills and the ability to work effectively across business and technology teams.

Preferred Qualifications

Experience working in retirement services, financial services, benefits administration, or related business domains is a plus.

Experience analyzing complex business processes and documenting system functionality and data flows.

Familiarity with data querying, data analysis, reporting, and visualization tools.

Experience supporting enterprise-wide projects and cross-functional technology initiatives.

Ability to translate business needs into clear requirements, specifications, and actionable deliverables.