Senior Cloud Application Support Engineer

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Pegasystems, so some details may not match this job. The employer's own page has the real description.

Overview

The Senior Cloud Application Support Engineer at Pegasystems will play a pivotal role in ensuring the stability and efficiency of our cloud-based applications. This position involves diagnosing and resolving complex technical issues while collaborating closely with cross-functional teams to enhance product performance. The ideal candidate will leverage their expertise to improve customer satisfaction by delivering timely and effective solutions to technical challenges, ultimately contributing to the advancement of Pegasystems’ cloud technology offerings.

Job Responsibilities

• Provide expert technical support for cloud-based applications, ensuring optimal performance and uptime.
• Diagnose and resolve complex issues reported by clients, utilizing advanced troubleshooting methodologies.
• Collaborate with product development, QA, and operations teams to deploy software updates and features.
• Enhance support processes by developing and implementing best practices and knowledge base articles.
• Monitor application performance and availability through advanced monitoring tools and analytics.
• Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
• Assist in training junior support engineers and sharing knowledge across the support team.
• Maintain documentation of support activities, processes, and system configurations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in application support, preferably within cloud environments.
• Strong knowledge of cloud computing concepts and related technologies (e.g., AWS, Azure, Google Cloud).
• Proficiency in scripting languages (e.g., Python, Bash) to automate tasks and improve processes.
• Hands-on experience with database management and SQL.
• Excellent analytical and troubleshooting skills.
• Strong communication skills, particularly when interacting with customers and technical teams.
• Experience with support ticketing systems and monitoring tools.

Technologies & Tools

The Senior Cloud Application Support Engineer will work with a range of technologies and tools, including but not limited to cloud platforms such as AWS, Azure, and Google Cloud. Proficiencies in monitoring and ticketing systems, scripts written in Python or similar languages, and database management tools (e.g., MySQL, PostgreSQL) are essential. Familiarity with CI/CD tools and DevOps practices will also be beneficial in this role to facilitate seamless application support and updates.

Ideal Candidates

Ideal candidates for the Senior Cloud Application Support Engineer position possess strong technical acumen paired with exceptional problem-solving capabilities. They are proactive learners, eager to expand their skill sets and adapt to the evolving landscape of cloud technologies. Furthermore, they demonstrate a customer-centric mindset, understanding the importance of delivering top-tier support. Effective communication skills and the ability to work collaboratively in a team-oriented environment make them a valuable addition to Pegasystems.