Senior Cloud Application Support Engineer

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Written by AI from the job title and company, not by Pegasystems, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Senior Cloud Application Support Engineer at Pegasystems plays a pivotal role in ensuring the optimal performance and reliability of our cloud-based applications. This position requires a multifaceted approach to troubleshooting and resolving complex issues within our applications. The engineer will collaborate with cross-functional teams to deliver seamless user experiences, provide technical support, and implement proactive monitoring and maintenance strategies to uphold application integrity.

Job Responsibilities

• Provide expert technical support for cloud applications, addressing escalated issues from junior staff and ensuring rapid resolution.
• Monitor application performance metrics, identifying areas for improvement and implementing solutions proactively.
• Collaborate with development teams to facilitate deployment and integration processes, ensuring compliance with quality standards.
• Document troubleshooting processes and create knowledge base articles for continual team learning and development.
• Engage in root cause analysis and problem-solving activities to prevent recurring issues.
• Train and mentor junior support engineers, fostering a culture of continuous improvement and technical excellence.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in application support, with a focus on cloud environments.
• Strong understanding of cloud architecture and services, particularly with platforms such as AWS, Azure, or Google Cloud.
• Proficient in scripting and automation using languages such as Python, Bash, or PowerShell.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Effective communication skills both verbal and written, with the ability to convey technical information clearly to non-technical stakeholders.

Technologies & Tools

The Senior Cloud Application Support Engineer will work with a variety of technologies and tools that enhance application performance and reliability. Key technologies include cloud services (AWS, Azure), application performance monitoring tools (New Relic, AppDynamics), and data management solutions (SQL, NoSQL databases). Additionally, the position may involve working with containerization and orchestration technologies such as Docker and Kubernetes, as well as incident management tools like Jira and ServiceNow.

Ideal Candidates

Ideal candidates for the Senior Cloud Application Support Engineer role will possess a strong blend of technical expertise and interpersonal skills. They should be proactive problem solvers who thrive in a fast-paced environment and can manage multiple priorities effectively. A keen interest in cloud technologies and a commitment to continuous learning will help candidates excel. Additionally, they should demonstrate strong teamwork capabilities and contribute positively to a collaborative work culture, ensuring a team-oriented approach to application support and customer service.