Senior Cloud Application Support Engineer

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Pegasystems, so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Senior Cloud Application Support Engineer at Pegasystems, you will be responsible for ensuring the smooth operation and performance of our cloud-based applications. You will leverage your expertise to troubleshoot complex issues, optimize application performance, and collaborate closely with cross-functional teams to deliver exceptional support to our clients. Your role will be pivotal in driving both customer satisfaction and continuous improvement in our service delivery.

Job Responsibilities

• Provide advanced support for cloud-based applications, focusing on incident resolution and system performance optimization.
• Engage with cross-functional teams, including development, operations, and product management, to enhance application support processes.
• Participate in on-call rotations and respond promptly to critical incidents.
• Conduct root cause analysis for recurring issues and implement preventative measures.
• Develop and maintain detailed documentation, including troubleshooting guides and operational procedures.
• Train and mentor junior support engineers to elevate team performance and knowledge.
• Monitor application performance and proactively address potential issues before they affect clients.
• Assist in managing deployments and system upgrades to ensure minimal impact on service availability.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in application support, preferably within a cloud environment.
• Strong understanding of cloud technologies and architectures, including AWS, Azure, or Google Cloud Platform.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with containerization technologies like Docker and orchestration tools like Kubernetes.
• Excellent problem-solving and analytical skills, with a strong attention to detail.
• Outstanding communication and interpersonal skills, with a customer-centric approach.

Technologies & Tools

This position will involve working with a variety of technologies and tools, including cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform. Familiarity with monitoring tools like Prometheus and Grafana, as well as application performance management tools such as New Relic, will be essential. Additionally, knowledge of CI/CD pipelines and tools such as Jenkins or GitLab will be integral to your responsibilities in managing deployments and upgrades.

Ideal Candidates

An ideal candidate for the Senior Cloud Application Support Engineer role will demonstrate a strong analytical mindset and a passion for problem-solving. They should thrive in a collaborative environment, showcasing excellent communication skills while being able to articulate complex technical topics to non-technical stakeholders. The ability to adapt to changing priorities and manage multiple tasks effectively will be crucial for success in this position. A proactive attitude towards learning new technologies and an eagerness to drive innovative solutions will further distinguish the right individual for this role.