Senior Cloud Infrastructure Engineer, Operations

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Job Overview

The Senior Cloud Infrastructure Engineer, Operations at RingCentral plays a critical role in designing, implementing, and maintaining robust cloud infrastructure solutions that underpin the company’s services. This position involves collaborating with various teams to ensure high availability, security, and scalability of cloud operations. The successful candidate will leverage their expertise in cloud technologies to optimize existing systems while proactively identifying areas for improvement to support our commitment to exceptional customer experiences.

Job Responsibilities

• Design, implement, and manage cloud infrastructure to support operational needs.
• Monitor cloud services for performance, reliability, and security, ensuring the highest standards are met.
• Collaborate with cross-functional teams to analyze system performance and make recommendations for enhancements.
• Develop automation scripts for operational tasks to increase efficiency and reduce manual errors.
• Lead incident response efforts by diagnosing and resolving cloud-related issues effectively.
• Establish best practices for cloud security and compliance, ensuring adherence to industry regulations.
• Provide mentorship and guidance to junior engineers, fostering a culture of continuous learning.
• Prepare documentation for cloud infrastructure configurations, procedures, and policies.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in cloud engineering or a similar role, with a focus on public cloud platforms.
• Strong expertise in cloud providers such as AWS, Azure, or Google Cloud Platform.
• Proficient in scripting languages (e.g., Python, Shell, PowerShell) for automation.
• Extensive knowledge of container orchestration technologies such as Kubernetes and Docker.
• Familiarity with CI/CD tools and practices for reliable deployment processes.
• Experience with infrastructure as code tools (e.g., Terraform, CloudFormation).
• Demonstrated understanding of networking and security best practices in cloud environments.

Technologies & Tools

The Senior Cloud Infrastructure Engineer will work with a variety of cutting-edge technologies and tools including AWS, Azure, Google Cloud Platform, Docker, Kubernetes, Terraform, Jenkins, and monitoring solutions like Prometheus and Grafana. Familiarity with security solutions and best practices related to cloud infrastructure is crucial, as is proficiency with system performance monitoring and logging tools to ensure optimal operations.

Ideal Candidates

Ideal candidates for the Senior Cloud Infrastructure Engineer position possess strong analytical and problem-solving skills, with a proactive approach to identifying and resolving technical challenges. They are team players who demonstrate excellent communication abilities, allowing them to collaborate effectively with diverse teams. A passion for cloud technologies, combined with a commitment to continuous improvement and innovation, will set candidates apart in this fast-paced environment.