Senior Full Stack Engineer - Customer Service

This is a Fully Remote Job

About Our Client:

The organization operates in the technology sector, focusing on family-oriented software products. It addresses the challenge of managing family schedules by providing a smart calendar platform used by millions. The company has grown sustainably to over $300 million in annual revenue without external investment, emphasizing profitable growth and customer-centric product development.

About the Opportunity:

The SENIOR FULL STACK ENGINEER - CUSTOMER SERVICE will enhance and maintain systems that directly impact customer experience and internal support functions. This role is pivotal for improving workflows, solving technical challenges affecting users, and ensuring the reliability of backend services. The position contributes by delivering technical solutions that streamline customer interactions and support the organization's operational goals.

Responsibilities:

• Design and maintain robust APIs and backend services
• Collaborate with Customer Success and Engineering teams to identify and resolve customer issues
• Improve internal tools and systems used by customer support
• Troubleshoot and fix bugs affecting user experience
• Deliver projects end to end with strong ownership
• Communicate effectively across technical and non-technical teams
• Enhance system performance and user workflows

Requirements:

• Over 6 years of experience with Ruby on Rails, Typescript, React, and React Native
• Proven track record in backend service implementation, testing, and maintenance
• Strong foundation in engineering principles
• Ability to work autonomously and improve existing systems
• Excellent communication skills for technical discussions and stakeholder collaboration

Pay Range and Compensation Package:

• Anticipated base salary range: $180,000 to $200,000 per year
• Competitive salary plus equity package
• 401(k) matching

Benefits & Perks:

• Health, dental, and vision insurance plans
• Wellness, learning, and home-office budgets
• Unlimited paid time off
• Company holidays on the first Friday of every month except November, December, and January

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.