Senior Manager, Cloud Operations Engineering

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Job Overview

The Senior Manager, Cloud Operations Engineering at TriNet will play a pivotal role in overseeing and managing the operational integrity of our cloud environments. This position involves strategic leadership, ensuring optimal cloud performance, security, and scalability. The Senior Manager will lead a team of engineers, collaborating closely with cross-functional teams to facilitate cloud-based solutions that align with business objectives. The ideal candidate will possess deep technical knowledge, exceptional leadership skills, and a proven track record in delivering high-quality cloud services.

Job Responsibilities

• Lead the cloud operations engineering team, fostering collaboration and high-performance culture.
• Develop and implement cloud strategies and architectures that meet organizational requirements.
• Ensure the security, availability, and performance of cloud environments through monitoring and troubleshooting.
• Oversee incident management, including response and resolution processes to minimize downtime.
• Collaborate with IT security to ensure compliance with industry regulations and best practices.
• Manage vendor relationships and external service providers to optimize cloud services.
• Evaluate and implement new cloud technologies to improve operational efficiency and capabilities.
• Generate regular reports on operational performance and provide insights for continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• Minimum of 8 years of experience in cloud operations or related fields, with at least 5 years in a managerial role.
• Strong expertise in cloud service providers such as AWS, Azure, or Google Cloud Platform.
• Proficient in container orchestration technologies like Kubernetes and Docker.
• Experience with DevOps practices and tools such as CI/CD pipelines and automation.
• Solid understanding of networking, security concepts, and service models (IaaS, PaaS, SaaS).
• Exceptional leadership, interpersonal, and communication skills.
• Strong problem-solving skills and ability to make critical decisions under pressure.

Technologies & Tools

The Senior Manager, Cloud Operations Engineering will primarily work with various cloud platforms, including AWS and Azure, along with DevOps tools such as Jenkins and Terraform for automation. The role also involves utilizing monitoring and incident management tools like Splunk, Datadog, and ServiceNow to maintain operational excellence. Familiarity with configuration management tools such as Ansible will also be beneficial.

Ideal Candidates

Ideal candidates for this position will be innovative thinkers with a strategic mindset who thrive in a fast-paced environment. A strong focus on collaboration, communication, and customer service is essential. They should exhibit a growth-oriented attitude, eager to continuously learn and adapt to evolving cloud technologies. Additionally, exceptional organizational skills and an ability to manage multiple priorities while leading a team contribute to their success in this role.