senior manager, Digital Ordering, Creative Operations (Remote - U.S.)

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Written by AI from the job title and company, not by Starbucks, so some details may not match this job. The employer's own page has the real description.

Position Overview

The Senior Manager, Digital Ordering, Creative Operations at Starbucks plays a pivotal role in driving the strategy and execution of digital ordering initiatives. This position is responsible for leading the creative operations team to produce high-quality digital experiences that enhance customer engagement and foster brand loyalty. The manager will collaborate with cross-functional teams to ensure that digital ordering solutions are consistently optimized, align with business objectives, and deliver a seamless experience for customers. Furthermore, this role entails overseeing project timelines, resources, and performance metrics while establishing and maintaining strong relationships with internal and external stakeholders.

Job Responsibilities

• Lead the creative operations team in the development and execution of digital ordering experiences.
• Collaborate with marketing, product, and technology teams to define project requirements and deliver innovative solutions.
• Manage multiple projects and priorities, ensuring alignment with overall strategic goals.
• Establish performance metrics to measure the effectiveness of digital ordering initiatives and drive data-driven decision-making.
• Oversee the creative process, ensuring that all digital assets adhere to brand guidelines and quality standards.
• Foster a culture of creativity and collaboration within the team to promote innovative thinking and problem-solving.
• Build and maintain relationships with external creative partners and agencies to enhance operational capabilities.
• Stay informed of industry trends and emerging technologies to continually refine digital strategies.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or a related field; MBA preferred.
• A minimum of 7 years of experience in digital marketing, creative operations, or a similar field.
• Proven track record in managing cross-functional teams and delivering on complex projects.
• Strong understanding of digital marketing channels and consumer behavior.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and derive actionable insights for continuous improvement.
• Experience with project management tools and creative software.

Technologies & Tools

The Senior Manager, Digital Ordering, Creative Operations will utilize various technologies and tools to facilitate project management, creative design, and analytics. Expected tools may include project management software such as Asana or Trello, design applications like Adobe Creative Suite, and data analysis platforms including Google Analytics. Familiarity with content management systems (CMS) and customer relationship management (CRM) tools will also be beneficial for optimizing digital ordering experiences.

Ideal Candidates

Ideal candidates for this role will possess a blend of creativity and analytical thinking. They should be adept at navigating a fast-paced environment while maintaining a focus on quality and customer experience. Strong problem-solving skills and adaptability to change are essential characteristics, along with a passion for innovation and the ability to inspire others. Furthermore, candidates should be results-oriented and driven by goals, with a keen interest in leveraging digital technologies to enhance consumer interactions.