Senior Manager, Site Reliability Engineering (SRE) for Hybrid Cloud - Infrastructure as a Service (IaaS) (REMOTE)

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Job Overview

The Senior Manager of Site Reliability Engineering (SRE) for Hybrid Cloud - Infrastructure as a Service (IaaS) at GEICO will oversee the reliability, availability, and performance of our hybrid cloud infrastructure. This role involves leading a team of SREs to implement best practices in system design, monitoring, and incident response, ensuring seamless service delivery, and orchestrating cross-functional initiatives to enhance operational excellence. The ideal candidate will foster a culture of continuous improvement and efficiency while collaborating closely with product management and engineering teams to align business goals with technological solutions.

Job Responsibilities

• Lead and mentor a team of Site Reliability Engineers to ensure high levels of operational excellence.
• Develop and implement SRE best practices to enhance system reliability and performance.
• Collaborate with software development teams to integrate reliability into the product lifecycle.
• Establish monitoring, alerting, and incident response strategies to maintain service availability.
• Assist in the architectural design of scalable and resilient cloud infrastructure.
• Drive performance optimization initiatives and capacity planning to meet growing customer needs.
• Participate in on-call rotations and provide support for critical incidents, driving root cause analysis and remediation efforts.
• Develop service-level objectives (SLOs) and metrics to measure the effectiveness of services.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
• 8+ years of experience in infrastructure engineering, cloud computing, or DevOps, with at least 3 years in a leadership role.
• Proven expertise in Site Reliability Engineering principles and practices.
• Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with container technologies like Docker and orchestration with Kubernetes.
• Proficient in scripting and automation tools (e.g., Python, Bash, Ansible).
• Familiarity with monitoring and observability tools (e.g., Prometheus, Grafana, Splunk).
• Excellent problem-solving skills and a data-driven mindset.

Technologies & Tools

This position primarily utilizes a range of technologies and tools including virtual machines and containers, cloud infrastructure services (AWS, Azure), configuration management tools (Ansible, Terraform), CI/CD tools, monitoring systems (Prometheus, Datadog), and automated testing frameworks. Candidates should also be familiar with operations-focused languages such as Python or Go, as well as collaboration tools like Jira and Confluence.

Ideal Candidates

The ideal candidate for this role is a proactive leader, driven by a passion for technology and operational excellence. They possess strong communication skills, enabling effective collaboration across diverse teams. They are strategic thinkers who thrive in dynamic environments and demonstrate a commitment to fostering a culture of continuous improvement. A successful candidate will also be adaptable, able to handle ambiguity, and have an innate desire to mentor and develop others within their team.