Senior Manager, UX Product Research - Enterprise -- Remote | WFH

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Job Overview

The Senior Manager, UX Product Research - Enterprise will play a pivotal role in enhancing the user experience of our transportation solutions through comprehensive research and analysis. This position will involve leading strategic research initiatives, synthesizing findings, and collaborating closely with product teams to translate user insights into actionable product improvements. The successful candidate will be responsible for overseeing the UX research process, mentoring junior researchers, and ensuring that all research aligns with the company’s overall objectives in providing exceptional service to enterprise clients.

Job Responsibilities

• Lead and manage the UX research team, establishing best practices and methodologies.
• Conduct qualitative and quantitative research studies, including usability testing, surveys, and interviews.
• Collaborate with product managers, designers, and engineers to integrate user feedback into product development processes.
• Analyze and synthesize research findings into clear, actionable insights that drive product decision-making.
• Create comprehensive reports and presentations for stakeholders, illustrating research outcomes and suggested product enhancements.
• Mentor and coach junior team members, fostering a culture of continuous learning and improvement within the research team.
• Stay current with industry trends and best practices in UX research and user-centered design.

Qualifications

• Bachelor's degree in Human-Computer Interaction, Psychology, Design, or a related field; a Master's degree is preferred.
• Minimum of 7 years of experience in UX research, with at least 3 years in a managerial role.
• Proven track record of conducting user research and translating findings into actionable recommendations.
• Strong understanding of UX principles, methodologies, and best practices.
• Experience with tools such as UserTesting, Optimal Workshop, and analytics platforms.
• Excellent communication and presentation skills, with the ability to convey complex information to various stakeholders.
• Strong analytical skills with a data-driven approach to problem-solving.

Technologies & Tools

The Senior Manager, UX Product Research will utilize a variety of technologies and tools to effectively conduct research and collaborate with team members. Key software may include user research platforms (such as UserTesting and UsabilityHub), analytical tools (such as Google Analytics and Hotjar), collaborative tools (such as Miro and Figma), and project management software (like Jira and Asana) to streamline workflows and enhance team communication.

Ideal Candidates

The ideal candidate for this role will possess a deep passion for understanding user behavior and a strong commitment to improving the overall user experience in enterprise environments. They will demonstrate exceptional leadership qualities, fostering collaboration and innovation among team members. Additionally, strong strategic thinking abilities, excellent problem-solving skills, and the capability to advocate for user needs while balancing business objectives are crucial. A proactive and adaptable mindset, alongside effective communication skills, will ensure a successful fit within our dynamic work culture.