Senior Network Support Engineer - Infrastructure & Continuous Improvement

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Job Overview

The Senior Network Support Engineer - Infrastructure & Continuous Improvement at Get It Recruit - Hospitality is responsible for ensuring the stability and optimization of the company’s network infrastructure. This role includes a variety of tasks such as troubleshooting, maintaining network performance, and implementing strategies for continuous improvement. The ideal candidate will work closely with other IT professionals and will play a crucial role in enhancing the efficiency and effectiveness of network operations.

Job Responsibilities

• Monitor and manage network systems to ensure their stability and performance.
• Identify and troubleshoot network issues to minimize downtime and maintain service continuity.
• Implement network upgrades and enhancements to improve performance and reliability.
• Collaborate with IT teams to design and deploy new networks while adhering to best practices.
• Conduct regular audits of network infrastructure to ensure compliance with security protocols.
• Create and maintain documentation for network configurations, processes, and procedures.
• Provide technical guidance and support to junior network engineers.
• Evaluate emerging technologies and recommend their application to promote continuous improvement.
• Engage with vendors to procure network equipment and services as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in network support, infrastructure management, or a similar role.
• Expertise in routing, switching, and network protocols such as TCP/IP, BGP, OSPF, etc.
• Strong knowledge of network monitoring tools and techniques.
• Experience with firewall configurations, VPN, and network security protocols.
• Relevant certifications such as Cisco Certified Network Professional (CCNP), CompTIA Network+, or equivalent.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills, with the ability to document processes clearly.

Technologies & Tools

In this position, the Senior Network Support Engineer will work with a variety of technologies and tools, including Cisco routers and switches, Juniper equipment, network monitoring solutions like SolarWinds and Nagios, as well as security tools such as firewalls and intrusion detection systems. Familiarity with cloud-based networking solutions and virtualization tools will also be beneficial for effectively managing hybrid infrastructures.

Ideal Candidates

The ideal candidates for this role will possess not only the technical skills and qualifications but also the ability to thrive in a collaborative team environment. They will have a proactive mindset, with a continuous improvement orientation and will be adept at problem-solving and critical thinking. Strong organizational skills and the ability to manage multiple projects simultaneously are essential. Ultimately, candidates should demonstrate a commitment to excellence and the delivery of high-quality service in a fast-paced hospitality environment.