Senior Operations Manager, Retail & Wholesale

This is a Fully Remote Job

About Our Client:

Immortals operates within the health and longevity industry, focusing on improving human health through a system called Autonomous Health. This system integrates biomarkers, longevity medicine, nutrition, prescriptions, wearables, and personalized protocols to transform health data into actionable decisions. The organization aims to help people better understand their bodies and make informed health decisions, with a mission to support healthier, longer lives.

About the Opportunity:

The SENIOR OPERATIONS MANAGER, RETAIL & WHOLESALE is responsible for overseeing operational execution across retail and wholesale distribution channels. This role ensures smooth logistics and data management to support product movement and account performance. It acts as a key coordinator among inventory, logistics, systems, and compliance teams to maintain operational efficiency and support business growth through retail and wholesale accounts.

Responsibilities:

• Manage daily operational execution for retail and wholesale accounts, including systems, data, and processes
• Monitor sell-through and shelf placement performance, identify risks, and recommend actions
• Coordinate between Inventory, Logistics, and Systems on requirements such as EDI, PIM/vendor data, case pack compliance, and purchase order execution
• Maintain EDI health by managing testing, exception handling, and accuracy
• Update retailer PIM and vendor-portal data for SKUs and packaging
• Track fill rate, on-time shipment, and chargebacks; collaborate with Compliance and Quality to resolve issues
• Oversee warehouse execution for retail and wholesale orders, ensuring accuracy and compliance with account-specific needs

Requirements:

• 4–7 years of experience in retail/wholesale operations, customer supply chain, or channel operations within CPG or D2C brands
• Direct experience with EDI, retailer PIM/vendor portals, and ERP systems
• Proven track record managing a retail account’s operational relationship, including fill rate, chargebacks, and sell-through
• Strong cross-functional collaboration skills working with Inventory, Logistics, Systems, Compliance, Purchasing, and Sales

Preferred Skills:

• Experience designing and improving operational processes in fast-growth environments
• Proficiency with spreadsheets and analytics for tracking sell-through and shelf performance
• Experience supporting brand expansion into new retail or wholesale accounts
• Knowledge of case pack and compliance requirements for national retail accounts

Pay Range and Compensation Package:

• Salary range: $125,000 to $175,000 plus equity and benefits

Benefits & Perks:

• Medical insurance
• Dental insurance
• 401(k)

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.