Senior Production Support Engineer

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by RAIS USA, so some details may not match this job. The employer's own page has the real description.

Overview

The Senior Production Support Engineer at RAIS USA plays a critical role in ensuring the reliability, performance, and stability of production systems. This position involves troubleshooting and resolving complex issues in a timely manner, optimizing system processes, and collaborating with cross-functional teams to implement enhancements. The engineer will be expected to provide technical support for production applications, facilitate root cause analysis, and develop scripts and tools that enhance operational efficiency. Overall, this role will significantly contribute to maintaining high service levels and operational excellence within the organization.

Job Responsibilities

• Troubleshoot and resolve production issues in a timely manner.
• Perform root cause analysis to identify underlying problems and implement solutions.
• Collaborate with development, QA, and operations teams to ensure smooth deployments and updates.
• Monitor system performance, and implement performance tuning and optimization strategies.
• Develop and maintain scripts and automation tools to enhance incident response and efficiency.
• Document standard operating procedures and best practices for production support processes.
• Provide mentorship and guidance to junior support engineers as necessary.
• Participate in on-call support and incident management protocols.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in production support or a related technical role.
• Strong understanding of system architecture, application support, and infrastructure.
• Proficiency in scripting languages such as Python, Shell, or PowerShell.
• Experience with monitoring tools and incident management systems.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of cloud platforms such as AWS, Azure, or Google Cloud is preferred.

Technologies & Tools

The Senior Production Support Engineer will utilize a variety of technologies and tools, including but not limited to:
- Monitoring tools such as Nagios, New Relic, or Grafana.
- Ticketing systems like Jira or ServiceNow for incident management.
- Scripting and automation tools for process optimization.
- Cloud computing environments, primarily AWS or Azure, for application deployment.
- Databases systems such as MySQL, PostgreSQL, or Oracle for data management.

Ideal Candidates

The ideal candidates for this position will possess a proactive attitude toward continuous improvement and innovation. They should be natural problem solvers who excel under pressure and are comfortable navigating complex technical challenges. Strong interpersonal skills are essential, as this role requires collaboration with diverse teams across the organization. A commitment to high-quality service and customer satisfaction, combined with a passion for technology and ongoing learning, will further distinguish the successful candidate for this vital role at RAIS USA.