Senior Service Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Service Account Manager based in the United States.

The Senior Service Account Manager will lead strategic service delivery and customer success for major enterprise accounts in a remote, technology-driven environment. This role serves as a trusted advisor to executive stakeholders, connecting complex customer needs with engineering and product teams to deliver exceptional post-sales experiences. The successful candidate will oversee critical implementations, migrations, and operational planning while ensuring service continuity and minimizing technical risks. They will take ownership of high-severity incidents, coordinate cross-functional response efforts, and maintain clear communication throughout escalations. By leading executive reviews and aligning technology roadmaps with business priorities, they will strengthen customer relationships, support retention, and identify opportunities for growth. The role also offers the opportunity to mentor colleagues, share best practices, and contribute to a culture of continuous improvement.