Senior Site Reliability Engineer, Engineering Enablement - REMOTE

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Job Overview

The Senior Site Reliability Engineer (SRE) within the Engineering Enablement team at Cisco Meraki will play a critical role in maintaining high availability and performance of our services while driving automation and operational efficiency. This position involves implementing large-scale production systems, improving the reliability of existing services, and mentoring junior engineers in adopting SRE principles and best practices. The ideal candidate will leverage their expertise to ensure operational excellence and collaborate closely with cross-functional teams to deliver outstanding results.

Job Responsibilities

• Design, implement, and enhance robust monitoring and alerting systems for enterprise-level applications.
• Conduct regular performance assessments and optimization of services to ensure scalability and reliability.
• Develop and automate deployment pipelines, ensuring the smooth release of features and updates.
• Collaborate with software engineers to identify and resolve performance bottlenecks and reliability issues.
• Provide on-call support as part of a rotating schedule, resolving incidents in a timely manner.
• Mentor and lead initiatives to promote a culture of reliability and operational excellence across the engineering teams.
• Document troubleshooting processes, outages, and resolutions for future reference and training.
• Engage in capacity planning and ensure resource optimization across services.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in site reliability engineering, DevOps, or related technical roles.
• Strong proficiency in scripting/programming languages such as Python, Go, or Ruby.
• Deep understanding of container orchestration tools like Kubernetes and Docker.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Solid understanding of system architecture and distributed systems principles.
• Familiarity with monitoring tools including Prometheus, Grafana, or similar technologies.
• Excellent problem-solving, collaboration, and communication skills.

Technologies & Tools

The Senior Site Reliability Engineer will engage with a robust set of tools and technologies, including but not limited to cloud services (AWS, Azure, Google Cloud), containerization platforms (Docker, Kubernetes), CI/CD tools, and monitoring solutions (Prometheus, Grafana). Familiarity with configuration management systems and orchestration tools will be beneficial for providing a seamless operational experience and ensuring reliability across various services.

Ideal Candidates

The ideal candidate for this role should exhibit a proactive mindset, a passion for automation, and a collaborative attitude towards problem-solving. A strong desire to innovate and improve existing processes, along with the ability to thrive in a fast-paced environment, is essential. Candidates should possess a keen curiosity to learn new technologies and methodologies, demonstrating resilience in the face of challenges while advocating for best practices in service reliability.