Senior Site Reliability Engineer - Remote

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Job Overview

As a Senior Site Reliability Engineer at Duck Creek Technologies, you will play a pivotal role in ensuring the reliability and performance of our applications and systems. You will work closely with development teams to implement robust solutions, monitor systems, and address potential issues before they impact users. Your expertise will not only enhance the operational stability of our platforms but also foster a culture of continuous improvement, allowing for seamless upgrades and deployments in a fast-paced environment.

Job Responsibilities

• Design, implement, and manage scalable infrastructure solutions for production systems.
• Monitor system performance and reliability, proactively addressing issues to minimize downtime.
• Collaborate with software engineering teams to refine operational procedures for deployment and monitoring.
• Develop automation for operational tasks using scripting and configuration management tools.
• Participate in on-call support rotations and troubleshooting critical incidents.
• Implement continuous integration and continuous delivery (CI/CD) practices to streamline software release cycles.
• Conduct root cause analysis and postmortem reviews to enhance system resilience.
• Mentor junior engineers and foster a culture of knowledge sharing across teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in Site Reliability Engineering, DevOps, or relevant roles.
• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
• Strong experience with automation tools like Terraform, Ansible, or Kubernetes.
• Solid understanding of networking concepts, system architecture, and distributed systems.
• Familiarity with monitoring and logging tools such as Prometheus, Grafana, or ELK Stack.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills and experience working in collaborative, cross-functional teams.

Technologies & Tools

In the role of Senior Site Reliability Engineer at Duck Creek Technologies, you will work with a wide range of technologies and tools including cloud services (AWS, Azure), container orchestration (Kubernetes), configuration management tools (Terraform, Ansible), and monitoring solutions (Prometheus, Grafana). Familiarity with CI/CD tools, databases, and version control systems will also be integral to your work in enhancing the robustness of our production environments.

Ideal Candidates

The ideal candidates for this position are proactive and analytical thinkers who thrive in dynamic environments. They possess a strong sense of ownership and accountability, demonstrating exceptional technical abilities along with superior collaboration skills. A genuine passion for operational excellence and a commitment to continuous improvement distinguish them. Additionally, they have the ability to communicate complex technical concepts clearly and effectively, making them a valuable asset to multi-disciplinary teams.