Senior Site Reliability Engineering Manager

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Written by AI from the job title and company, not by Dexcom, so some details may not match this job. The employer's own page has the real description.

Overview

As a Senior Site Reliability Engineering Manager at Dexcom, you will lead and inspire a team of high-performing SRE professionals responsible for the reliability, performance, and efficiency of our healthcare software systems. You will oversee the strategy, development, and implementation of SRE policies while collaborating closely with cross-functional teams to enhance system resilience. Your role will also include advocating for best practices in software architecture and operations to ensure optimal service delivery tailored to our patients' needs.

Job Responsibilities

• Lead, mentor, and develop a team of Site Reliability Engineers, fostering a culture of accountability and continuous improvement.
• Establish and uphold service-level objectives (SLOs) and performance metrics to ensure reliable product delivery.
• Collaborate with engineering and DevOps teams to design scalable architectures and implement effective incident response plans.
• Identify, troubleshoot, and manage complex application and infrastructure issues, providing technical guidance throughout.
• Drive automation initiatives, reducing manual processes and enhancing operational efficiency within the team.
• Report on system performance, availability, and capacity, presenting actionable insights to stakeholders.
• Embed operational excellence and change management processes into development lifecycle.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree is preferred.
• 7+ years of experience in site reliability engineering, software engineering, or a related role, with at least 3 years in a leadership capacity.
• Proficient in cloud services (AWS, GCP, or Azure) and container orchestration platforms (Kubernetes, Docker).
• Strong programming and scripting skills in languages such as Python, Go, or Java.
• Experience with incident management and alerting tools (e.g., PagerDuty, Grafana).
• Deep understanding of networking, security protocols, and microservices architecture.
• Excellent communication and collaboration skills, with proven experience engaging cross-functional teams.

Technologies & Tools

This position utilizes a range of technologies and tools including cloud infrastructure services (AWS, Azure, GCP), continuous integration and deployment tools (Jenkins, GitLab CI), monitoring and logging frameworks (Prometheus, ELK Stack), as well as container orchestration systems such as Kubernetes. Familiarity with configuration management tools (Ansible, Terraform) is also advantageous for the optimization of cloud-native applications.

Ideal Candidates

The ideal candidate for the Senior Site Reliability Engineering Manager position at Dexcom is a visionary leader with a passion for technology and a commitment to providing high-quality software solutions. They should exhibit strong problem-solving abilities, a customer-centric mindset, and a drive to enable team success. Effective communication and interpersonal skills are crucial, as is the ability to foster collaboration within diverse teams. Candidates should thrive in a dynamic environment, demonstrating adaptability and innovation in overcoming challenges.