Senior Software Engineer, Advanced Support Engineering

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Written by AI from the job title and company, not by Boomi, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Senior Software Engineer, Advanced Support Engineering at Boomi will be responsible for delivering exceptional technical support and solutions to complex customer challenges involves analyzing intricate software issues, developing advanced troubleshooting techniques, and collaborating with cross-functional teams to enhance product performance. The ideal candidate will possess a deep understanding of software development and exceptional communication skills to bridge technical solutions with customer needs. This role requires a proactive approach to problem-solving, ensuring timely resolution of customer escalations, and improving overall customer experience.

Job Responsibilities

• Diagnose and resolve advanced technical issues for Boomi's integration platform, ensuring high levels of customer satisfaction.
• Develop and document troubleshooting guides and procedures to streamline technical support efforts.
• Collaborate with product engineering teams to identify and communicate product enhancements based on customer feedback.
• Mentor junior engineers and provide guidance on advanced technical support methodologies.
• Conduct root cause analysis for recurring issues and provide solutions to mitigate them.
• Assist in the development of training materials to facilitate knowledge sharing among support team members.
• Participate in on-call rotations to provide after-hours support when necessary.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
• Minimum 5 years of experience in software development or advanced technical support roles.
• Strong programming skills in Java, Python, or similar languages.
• Proficient in integration technologies and methodologies, particularly regarding cloud-based services.
• Experience with database management, SQL, and data integration solutions.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong interpersonal and communication skills to effectively interact with technical and non-technical stakeholders.

Technologies & Tools

The Senior Software Engineer role involves working with various technologies and tools, including cloud integration platforms, Java, Python, SQL, RESTful APIs, and containerization technologies such as Docker. Familiarity with version control systems like Git and continuous integration/continuous deployment (CI/CD) tools is also beneficial. The role leverages monitoring and logging tools to analyze performance metrics and identify potential issues with the software.

Ideal Candidates

Ideal candidates for this position are those who thrive in a fast-paced environment and have a passion for solving complex technical problems. They are characterized by their strong analytical thinking and commitment to delivering excellent customer service. Demonstrated leadership skills and a collaborative spirit are essential, as the role often involves mentoring peers and engaging with multiple teams across the organization. Candidates should be adaptable and eager to learn while contributing to a culture of innovation and continuous improvement.