Senior Software Engineer Support Specialist

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Written by AI from the job title and company, not by Acxiom, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Senior Software Engineer Support Specialist at Acxiom will play a pivotal role in enhancing the reliability and performance of our software products. This individual will be responsible for troubleshooting complex technical issues, providing timely support to internal teams, and ensuring that software solutions align with client expectations. The specialist will work closely with engineering teams to develop, maintain, and improve product functionality. Additionally, this position demands a proactive approach to identifying potential issues and initiating enhancements to streamline processes and elevate customer satisfaction.

Job Responsibilities

• Provide expert-level support for software applications and tools, ensuring rapid resolution of technical issues.
• Collaborate with product development teams to understand application functionalities and develop support documentation.
• Analyze and diagnose software defects and performance issues, offering solutions or workarounds.
• Support continuous improvement initiatives by recommending enhancements based on customer feedback and software performance metrics.
• Participate in the creation and maintenance of training materials for end-users and other technical support staff.
• Facilitate cross-functional communication among internal teams to align on requirements and service delivery expectations.
• Stay updated on industry trends, technologies, and best practices to drive innovation in software support services.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Minimum of 5 years of experience in software support, engineering, or a related function.
• Proven experience with support ticketing systems and troubleshooting methodologies.
• Strong programming skills in languages such as Java, Python, or C#.
• Familiarity with database technologies, including SQL and NoSQL databases.
• Excellent analytical and problem-solving abilities.
• Strong communication skills, both verbal and written, to convey technical information effectively.

Technologies & Tools

The Senior Software Engineer Support Specialist will primarily utilize a variety of technologies and tools, including application monitoring tools, bug tracking software, remote support tools, and integrated development environments (IDEs) such as Eclipse and Visual Studio. Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines is also essential for optimizing software delivery and support processes.

Ideal Candidates

Ideal candidates for this position are individuals who demonstrate a high degree of technical expertise and a passion for customer satisfaction. They possess strong problem-solving skills and are capable of working independently in a fast-paced environment. A collaborative mindset is vital, as is the ability to communicate effectively with various stakeholders. Furthermore, an ideal candidate is proactive, often anticipating challenges before they arise and initiating solutions that contribute to continuous improvement in support services.