Senior Software Engineer Support Specialist

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Written by AI from the job title and company, not by Acxiom, so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Senior Software Engineer Support Specialist at Acxiom, you will play a pivotal role in ensuring the effective operation and enhancement of our software solutions. You will be responsible for leveraging your deep technical knowledge to troubleshoot complex issues, facilitate software deployments, and provide expert support to both internal and external clients. Your contributions will help to drive project success and maintain the high quality of our software offerings while fostering a collaborative environment within cross-functional teams.

Job Responsibilities

• Provide advanced technical support for software applications, understanding client needs and addressing issues in a timely manner.
• Collaborate with software development teams to troubleshoot defects and enhance product functionality based on user feedback.
• Design and implement solutions to complex software problems, ensuring optimal user experiences.
• Develop and maintain technical documentation, user guides, and training materials for both clients and internal staff.
• Lead and participate in code reviews, providing constructive feedback and mentorship to junior team members.
• Assist in the planning and execution of software releases, ensuring minimal disruption to clients.
• Monitor software performance, assessing system metrics to identify areas for improvement.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Minimum of 5 years of experience in software development and technical support.
• Proficiency in programming languages such as Java, Python, or C#.
• Strong experience with debugging techniques and tools.
• Familiarity with relational databases, SQL, and cloud technologies.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.

Technologies & Tools

The Senior Software Engineer Support Specialist will utilize a variety of technologies and tools to efficiently perform their duties. These include programming languages such as Java, Python, and C#, as well as database management systems like MySQL and Oracle. Familiarity with version control systems such as Git, cloud platforms like AWS or Azure, and advanced debugging tools will also be critical for success in this role.

Ideal Candidates

Ideal candidates for the Senior Software Engineer Support Specialist position are detail-oriented individuals with a passion for technology and a strong commitment to customer satisfaction. They possess a proactive approach to problem-solving, demonstrate leadership capabilities, and thrive in fast-paced environments. Additionally, they are team players who can effectively collaborate with diverse groups to ensure project objectives are met and exceeded.