Senior Systems Engineer - Application Support, 3rd Shift EST (REMOTE)

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Overview

The Senior Systems Engineer - Application Support, 3rd Shift EST at General Dynamics Information Technology is responsible for providing top-tier application support and systems engineering solutions to enhance operational efficiency. This role involves troubleshooting application issues, performing system maintenance, and collaborating with cross-functional teams to ensure that applications meet organizational needs. The ideal candidate will have a strong background in systems engineering, a commitment to excellence in customer service, and the ability to thrive in a fast-paced, remote environment during overnight hours.

Job Responsibilities

• Provide advanced technical support for applications within the organization, diagnosing and resolving issues in a timely manner.
• Monitor system performance and implement appropriate adjustments to ensure optimum application functionality.
• Collaborate with software development teams on the deployment of application updates and new features.
• Document technical procedures, troubleshooting steps, and system configurations for reference and training purposes.
• Assist in system upgrades, patching, and maintenance activities as scheduled.
• Engage with client stakeholders to define application requirements and ensure service level agreements (SLAs) are met.
• Participate in on-call rotations and support incidents as necessary outside of regular working hours.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in systems engineering or application support.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with application monitoring tools and incident management systems.
• Familiarity with cloud computing platforms such as AWS or Azure is preferred.
• Strong analytical and problem-solving skills, with the ability to work independently.
• Excellent communication skills, both verbal and written.

Technologies & Tools

The Senior Systems Engineer will regularly use technologies and tools such as application monitoring solutions, ticketing systems (e.g., ServiceNow), cloud infrastructure management tools (AWS, Azure), and programming languages for automation and scripting. Additionally, knowledge of database management systems and networking fundamentals may be utilized to provide comprehensive application support.

Ideal Candidates

The ideal candidates for this position will possess a strong technical acumen coupled with a proactive approach to troubleshooting and problem resolution. They will demonstrate resilience and adaptability, particularly in high-pressure situations during overnight shifts. A customer-centric mindset, coupled with the ability to effectively communicate with diverse teams and stakeholders, will distinguish successful candidates. They will also have a passion for continuous improvement and professional development in the field of systems engineering and application support.