Senior Systems Engineer - Application Support, 3rd Shift EST (REMOTE)

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Job Overview

The Senior Systems Engineer - Application Support position at General Dynamics Information Technology offers a unique opportunity for skilled professionals to engage in critical support functions during the 3rd Shift EST. This role encompasses overseeing application performance, resolving technical issues, and ensuring that all systems function optimally. The Senior Systems Engineer will collaborate with cross-functional teams to implement effective solutions and perform root cause analyses to enhance the reliability of the IT infrastructure. The position requires a commitment to excellence, attention to detail, and the ability to work independently in a remote environment.

Job Responsibilities

• Monitor application performance and respond to alerts to ensure 24/7 availability.
• Provide Tier 2/3 application support and troubleshooting for incident resolution.
• Work collaboratively with development teams to address and resolve application-related issues.
• Perform regular systems analysis to identify potential problems and implement preemptive solutions.
• Document support processes, solutions, and key learnings to facilitate knowledge sharing.
• Conduct root cause analysis of application failures to provide insights for improvement.
• Utilize monitoring tools to maintain the health and performance of applications.
• Participate in user training sessions as required and provide ongoing support to users.
• Assist in the deployment of new applications and system updates as required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 5 years of experience in system engineering or application support role, preferably in a 3rd shift environment.
• Strong understanding of server and database management.
• Experience with troubleshooting and performance tuning of applications.
• Proficiency in scripting languages such as Python, Shell, or PowerShell.
• Knowledge of ITIL principles and practices is preferred.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication skills, both verbal and written, to effectively collaborate with team members and stakeholders.

Technologies & Tools

The Senior Systems Engineer - Application Support will utilize a variety of technologies and tools essential for effective performance in this role. Proficiency in application monitoring and management tools, such as Splunk or Nagios, is required. Familiarity with database management systems like MySQL and Oracle is essential for troubleshooting and performance tuning. The role also requires experience with virtualization technologies, cloud computing platforms, and familiarity with CI/CD tools to aid in deployment processes.

Ideal Candidates

Ideal candidates for the Senior Systems Engineer - Application Support position possess a blend of technical expertise and strong interpersonal skills. They are highly motivated, proactive, and demonstrate a keen ability to learn and adapt to new technologies. Successful candidates thrive in a collaborative team environment while also being capable of working independently. An ideal fit will be detail-oriented, skilled in time management, and able to maintain composure under stress, ensuring a high level of service and support to all users at any given time.