Senior Technical Oracle HCM Cloud Talent Management Support Engineer

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The Senior Technical Oracle HCM Cloud Talent Management Support Engineer plays a pivotal role in overseeing and enhancing the performance of Oracle's Human Capital Management (HCM) Cloud Talent Management module. This position entails delivering high-level support and technical solutions to client-specific issues, facilitating system configurations, managing troubleshooting protocols, and fostering strong client relationships to ensure optimum utilization of the HCM Cloud solutions. The ideal candidate will demonstrate a commitment to not only resolving issues but also strategizing improvements and providing proactive support that aligns with the company's service excellence standards.

Job Responsibilities

• Provide advanced technical support for the Oracle HCM Cloud Talent Management applications.
• Analyze and troubleshoot complex client issues related to system performance and functionality.
• Configure and customize HCM Cloud applications according to client specifications and requirements.
• Document and communicate solutions, best practices, and system changes effectively to clients and internal teams.
• Collaborate with cross-functional teams to enhance product features and resolve systemic issues.
• Conduct training sessions and webinars aimed at educating clients on system capabilities and updates.
• Maintain up-to-date knowledge of HCM Cloud functionalities and industry trends to provide insightful guidance to clients.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience working with Oracle HCM Cloud products, with a focus on Talent Management.
• Strong knowledge of cloud computing principles and architectures.
• Proficiency in SQL and PL/SQL for data analysis and reporting.
• Excellent problem-solving skills and the ability to work independently.
• Outstanding verbal and written communication skills, with an ability to communicate technical concepts to non-technical audiences.
• Demonstrated experience in project management and client interaction.

Technologies & Tools

This position requires familiarity with Oracle HCM Cloud applications, SQL, PL/SQL, cloud integration tools, and client management systems. The use of debugging and monitoring tools to ensure system integrity and performance is also essential. Additionally, knowledge of Agile project management software and customer relationship management (CRM) systems is beneficial.

Ideal Candidates

The ideal candidate for this role is a proactive problem-solver who possesses an analytical mindset. They should have a passion for technology and a desire to stay updated with the latest developments in the HCM cloud space. Strong interpersonal skills and the ability to work effectively in a team environment are crucial, as is the ability to adapt to varying client needs and deliver high-quality service under pressure. Commitment to continuous learning and improvement will be key factors for success in this position.