ServiceNow System Administrator, Remote

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Written by AI from the job title and company, not by Delaware North, so some details may not match this job. The employer's own page has the real description.

Overview

The ServiceNow System Administrator plays a crucial role in managing and maintaining the ServiceNow platform for Delaware North. This position requires an individual to ensure system availability, performance, and reliability by overseeing the configuration, implementation, and ongoing enhancements of the platform. The administrator will collaborate with various teams to integrate solutions aligned with business requirements, as well as troubleshoot and resolve issues to optimize the overall user experience. This remote position emphasizes both technical expertise and effective communication skills to foster collaboration within a dispersed team environment.

Job Responsibilities

• Administer the ServiceNow platform, ensuring optimal performance and availability.
• Configure and customize ServiceNow applications and modules as per business needs.
• Perform system upgrades and patch management to maintain current functionalities.
• Troubleshoot issues related to ServiceNow workflows, incident management, and other integrations.
• Collaborate with IT teams to define, develop, and implement service management processes.
• Create and maintain documentation for system configuration and user procedures.
• Provide support and training to end-users to enhance their experience and address queries.
• Monitor system health and performance metrics to identify areas for improvement.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years of experience as a ServiceNow administrator or in a similar role.
• ServiceNow Certified System Administrator certification is preferred.
• Strong understanding of ServiceNow modules including Incident, Problem, Change, and Service Catalog.
• Proficiency in JavaScript, HTML, CSS, and XML for customizations.
• Experience with ITIL processes and best practices in service management.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.

Technologies & Tools

The ServiceNow System Administrator will primarily use the ServiceNow platform, alongside tools such as JavaScript, HTML, CSS, XML, and various automation scripts. Familiarity with ITSM and ITIL practices, as well as integration tools and APIs, is essential for effective management and enhancement of the service management processes within the organization.

Ideal Candidates

The ideal candidate for the ServiceNow System Administrator role will exhibit a proactive and analytical mindset, coupled with an insatiable curiosity for technology and systems optimization. Strong interpersonal skills, adaptability, and a collaborative spirit are critical characteristics that will help them thrive in a remote team environment. The candidate should also demonstrate a commitment to continuous learning and improvement, ensuring they stay current with ServiceNow updates and best practices in IT service management.