Shipping - Assistant General Manager

Job Description

 

Job Details

Job Title:

Assistant General Manager

Job Code:

AGMDC

Department:

Distribution

Location:

Buford, GA

Reports To:

General Manager

FLSA Classification:

Exempt

EEOC Classification:

First/Mid-Level Officials and Managers

Salary Grade:

Supervisory Responsibilities:

  Yes             No

 

Job Summary

The primary responsibility of the Assistant General Manager is to serve as a strategic operational leader responsible for the day-to-day management and execution of distribution center operations. In partnership with the General Manager, this role drives operational excellence through leadership of Operations Managers, Supervisors, and support teams to ensure achievement of Safety, Quality, Delivery, Cost, and Customer Experience objectives.

The Assistant General Manager provides leadership for large-scale distribution operations, typically supporting facilities exceeding 500,000 square feet, while fostering a high-performance culture focused on accountability, continuous improvement, employee development, and customer satisfaction. This position collaborates closely with Finance, Human Resources, Quality, Sourcing, Customer Service, and other functional partners to optimize operational performance, improve productivity, manage labor and inventory effectively, and support the organization's strategic growth initiatives.

 

Essential Duties

• Partners with the General Manager to execute strategic business objectives, operational initiatives, and growth strategies that improve profitability, service levels, and overall facility performance.
• Leads daily distribution center operations to ensure safe, efficient, and accurate execution of receiving, inventory management, order fulfillment, shipping, and related operational activities.
• Develops, coaches, and mentors Operations Managers, Supervisors, and support staff to achieve operational objectives while fostering employee engagement, accountability, and professional growth.
• Drives a culture of continuous improvement by identifying operational challenges, implementing corrective actions, and improving processes, productivity, quality, and customer satisfaction.
• Establishes and maintains operational standards, metrics, and performance expectations that support company objectives and financial targets.
• Collaborates with Finance, Sourcing, Quality, Customer Service, Product Management, and Human Resources to optimize product flow, inventory management, labor utilization, and customer experience.
• Assists in developing and managing operating budgets, labor plans, and cost-control initiatives to ensure financial performance goals are achieved.
• Evaluates operational effectiveness and recommends improvements to workflows, procedures, staffing models, equipment utilization, and warehouse layouts.
• Leads workforce planning efforts to ensure staffing levels align with business demands, seasonal fluctuations, inventory requirements, and growth objectives.
• Partners with Human Resources and the General Manager in talent acquisition, performance management, succession planning, employee relations, corrective action processes, and leadership development.
• Ensures compliance with company policies, safety standards, regulatory requirements, and operational procedures throughout the facility.
• Utilizes WMS, TMS, ERP, automation, and reporting tools to analyze performance metrics, identify trends, and support data-driven decision-making.
• Promotes a culture focused on safety, teamwork, accountability, innovation, and exceptional customer service.
• Supports corporate initiatives, acquisitions, facility expansions, and special projects as assigned.
• Performs other duties as assigned.

 

Qualifications, Skills, Abilities and Educational Requirements

Required

• Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, Logistics, or related field; or an equivalent combination of education and experience.
• 5 – 7 years of progressive leadership experience managing large-scale distribution, warehouse, manufacturing, or logistics operations.
• Demonstrated success leading multiple functional teams in a high-volume, fast-paced operational environment.
• Intermediate proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Visio.
• Advanced experience utilizing Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and ERP platforms, preferably JD Edwards and Blue Yonder.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Proven ability to drive organizational change and influence outcomes through effective communication and leadership.
• Experience managing operational metrics, labor planning, budgeting, and continuous improvement initiatives.
• Excellent verbal and written communication skills with the ability to effectively communicate across all organizational levels.
• Demonstrated ability to build, develop, and lead high-performing teams.
• Strong attention to detail and commitment to operational excellence.

Preferred

• Master's degree in Business Administration, Supply Chain Management, or related field.
• Experience managing highly automated distribution operations utilizing robotics and advanced warehouse technologies.
• Lean, Six Sigma, APICS, or other operational excellence certifications.
• Multi-site distribution or logistics leadership experience.
• Experience supporting rapid growth, acquisitions, or large-scale facility expansions.

 

Key Competencies

 

Inter-Relationships

Consistent interaction with all levels of employees across Distribution Operations, Finance, Human Resources, Quality, Customer Service, Sourcing, Supply Chain, Information Technology, and Executive Leadership. Regular interaction with vendors, transportation providers, third-party logistics partners, contractors, and other external business partners.

 

Working Conditions and Physical Demands

Work Environment

This position works in an office setting (heated and cooled) within in a distribution or manufacturing work setting with minimal temperature control and multiple dock doors with the use of WMS, TMS, robotics, conveyors and ongoing progressively increasing use of automation and AI tools and technologies.  Frequently exposed to seasonal temperatures of excessive cold or heat.  Work environment is often loud, dusty and/or dirty due to the concrete materials required for production.

Physical Demands

Demand:

Frequency

Hear

Frequent

See

Frequent

Repetitive Motions

Frequent

Talk

Frequent

Stand

Frequent

Sit

Frequent

Walk

Frequent

Type

Frequent

Drive

Occasional

Bend

Occasional

Stoop

Occasional

Reach

Occasional

Climb

Occasional

 

Physical Work

Percentage

Light – up to 25 lbs

25 - 50%

 

Travel Required

Yes – 10 – 25%

 

Additional Information

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.

Job duties outlined in this job description are considered “Essential Functions” and have been formulated in accordance with the guidelines established by the Equal Employment Opportunity Commission (EEOC).  The provisions of the American with Disabilities Act (1990) stipulate that employees must be capable of performing the “Essential Functions” of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

DiversiTech is an Equal Opportunity Employer.