Site Reliability Engineer, FedRamp, Remote in the U.S.

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Job Overview

As a Site Reliability Engineer for FedRamp at Cisco Meraki, you will play a crucial role in maintaining and enhancing the reliability, availability, and performance of our cloud-based services. In this remote position, you will collaborate with cross-functional teams to design and implement robust systems, monitor performance metrics, and resolve complex technical issues. Your expertise will help ensure that our services comply with FedRamp standards while delivering exceptional user experiences.

Job Responsibilities

• Design, implement, and maintain automated monitoring and alerting systems to ensure high availability of applications.
• Collaborate with development teams to define service level objectives (SLOs) and service level indicators (SLIs).
• Troubleshoot and resolve production issues in a timely manner while minimizing downtime.
• Perform capacity planning and ensure system scalability as demand grows.
• Enhance the security posture of the platform by implementing FedRamp compliance strategies.
• Develop and maintain documentation of systems and procedures to promote knowledge sharing within the team.
• Participate in on-call rotations and provide 24/7 support for mission-critical systems.
• Drive continuous improvement of processes and share best practices across teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in Site Reliability Engineering, DevOps, or a similar role.
• Strong understanding of cloud infrastructure (preferably AWS or Azure) and container orchestration (e.g., Kubernetes).
• Proficient in scripting and automation tools such as Python, Bash, or Terraform.
• Experience with monitoring tools (e.g., Prometheus, Grafana) and logging technologies (e.g., ELK stack).
• Solid knowledge of networking concepts, security best practices, and operating system internals.
• Familiarity with Agile methodologies and tools such as Jira or Confluence.
• Excellent problem-solving skills and a pragmatic approach to delivering solutions.

Technologies & Tools

In this role, you will utilize a variety of technologies and tools, including cloud platforms such as Amazon Web Services (AWS) or Microsoft Azure, container orchestration tools like Kubernetes, and automation frameworks like Terraform. You will also work with monitoring and logging solutions including Prometheus, Grafana, and the ELK stack, alongside various programming and scripting languages such as Python and Bash to enhance system reliability and operational efficiency.

Ideal Candidates

The ideal candidates for the Site Reliability Engineer position will possess a proactive mindset, strong analytical capabilities, and the ability to thrive in a dynamic environment. Successful team members will demonstrate excellent communication skills, adaptability, and a commitment to collaboration. A passion for technology and willingness to learn new skills is essential, as is the capability to manage multiple priorities while maintaining a focus on delivering high-quality services.