Site Reliability Engineer (SRE) - Platform / Infrastructure

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Job Overview

The Site Reliability Engineer (SRE) - Platform/Infrastructure at Hopper is pivotal in enhancing the reliability and scalability of our platforms. This role involves a combination of software engineering and systems administration, where the SRE will implement best practices in operational processes, manage cloud infrastructure, and optimize system performance. The candidate will collaborate closely with development teams to define service-level objectives, develop impactful monitoring systems, and proactively troubleshoot and resolve issues. Your innovative approach to automation and system integration will ensure the continuous delivery of services that meet user demands while maintaining high availability.

Job Responsibilities

• Design, build, and manage scalable and reliable infrastructure solutions and services.
• Support and enhance monitoring systems to proactively identify and resolve performance issues.
• Collaborate with development teams to improve software delivery and system reliability through automation.
• Establish, monitor, and report on service-level objectives and key performance indicators.
• Implement best practices in incident management and operational processes.
• Troubleshoot and resolve complex infrastructure and system issues across production and non-production environments.
• Conduct post-incident reviews and lead efforts to resolve recurring issues.
• Stay current with industry trends, technologies, and standards to enhance infrastructure efficiency.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Site Reliability Engineer or in a similar role within a cloud-based environment.
• Strong programming skills in languages such as Python, Go, or Java.
• Experience with containerization tools like Docker and orchestration platforms such as Kubernetes.
• Hands-on experience with cloud platforms (AWS, Google Cloud, Azure) and configuration management tools (Terraform, Ansible).
• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack).
• Solid understanding of networking concepts, security practices, and system architecture.
• Strong analytical and problem-solving skills, with a commitment to continuous improvement.

Technologies & Tools

The Site Reliability Engineer will work with a variety of technologies and tools to execute their responsibilities effectively. This includes cloud computing platforms such as Amazon Web Services (AWS) or Google Cloud, container orchestration tools like Kubernetes, and programming languages such as Python and Go. Additionally, the role requires familiarity with configuration management and infrastructure as code tools (e.g., Terraform, Ansible), as well as monitoring systems such as Prometheus, Grafana, and logging frameworks like the ELK stack to ensure optimized performance and reliability across platforms.

Ideal Candidates

Ideal candidates for the Site Reliability Engineer position at Hopper are those who possess a strong technical foundation and a proactive mindset toward problem-solving. They thrive in a collaborative environment, often engaging with multiple teams to drive operational excellence. A good fit is someone who demonstrates a passion for automation and continuous improvement, with a keen interest in exploring innovative solutions to complex challenges. Additionally, outstanding communication skills and a commitment to fostering a culture of reliability, efficiency, and responsiveness are essential qualities for success in this role.