Site Reliability Engineer (SRE) - Platform / Infrastructure

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Written by AI from the job title and company, not by Hopper, so some details may not match this job. The employer's own page has the real description.

Overview

The Site Reliability Engineer (SRE) - Platform/Infrastructure at Hopper will play a crucial role in ensuring the reliability, performance, and efficiency of our platform. This position requires a proactive individual who can identify operational challenges and work collaboratively across teams to implement scalable solutions. As an SRE, your mission will be to foster a culture of reliability, optimize deployment processes, and enhance the observability and responsiveness of services while aligning with Hopper's strategic objectives.

Job Responsibilities

• Design, implement, and maintain scalable and highly available infrastructure solutions.
• Build and maintain services that support continuous integration and continuous delivery (CI/CD) pipelines.
• Monitor system performance and reliability metrics, responding to incidents and reducing downtime.
• Automate operational tasks and improve deployment processes through scripting and tooling.
• Collaborate with development teams to embed reliability into service design and architecture.
• Participate in on-call rotation and incident response, driving post-mortem analysis and root cause investigation.
• Ensure the security and compliance of platform infrastructure and data handling practices.
• Develop and maintain documentation regarding system configuration, workflows, and procedures.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
• Proficient in programming languages such as Python, Go, or Java.
• Experience with cloud platforms (e.g., AWS, GCP, Azure) and container orchestration tools (e.g., Kubernetes).
• Strong understanding of networking concepts and systems administration.
• Familiarity with monitoring tools (e.g., Prometheus, Grafana) and logging frameworks.
• Excellent problem-solving skills with a meticulous approach to troubleshooting complex issues.
• Effective communication skills and ability to work in a collaborative environment.

Technologies & Tools

The SRE will utilize a diverse array of technologies and tools to perform their duties effectively. Key technologies include cloud services (AWS, GCP), containerization tools (Docker, Kubernetes), monitoring and logging frameworks (Prometheus, Grafana, ELK Stack), and configuration management software (Terraform, Ansible). Familiarity with networking solutions and scripting languages for automation will also be critical in this role.

Ideal Candidates

Ideal candidates for the Site Reliability Engineer position are those who possess a strong sense of ownership and accountability. They should thrive in fast-paced environments and demonstrate a passion for continuous improvement and innovation. The ability to communicate complex technical concepts clearly to both technical and non-technical audiences is essential. Moreover, a collaborative spirit, coupled with a resilient mindset that embraces challenges, will enable the SRE to contribute significantly to enhancing platform reliability and performance at Hopper.