Site Reliability Engineer (SRE) - Platform / Infrastructure

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Job Overview

The Site Reliability Engineer (SRE) - Platform / Infrastructure at Hopper will be pivotal in ensuring the stability, performance, and reliability of Hopper's infrastructure. This role involves collaborating cross-functionally with development teams to enhance system reliability and improve incident response times. The SRE will proactively identify areas for improvement within our systems while designing and implementing scalable solutions to support Hopper’s growth. Ultimately, the successful candidate will play a crucial part in advancing our platform's resilience and facilitating a seamless user experience.

Job Responsibilities

• Design and implement scalable infrastructure solutions that support continuous integration and delivery.
• Monitor, troubleshoot, and resolve production issues, ensuring minimal downtime and quick restoration of service.
• Develop and enforce best practices for system reliability, security, and performance optimization.
• Collaborate with software engineers to improve system architecture and application deployment methodologies.
• Conduct post-mortem analyses of incidents to identify root causes and implement preventive measures.
• Create and maintain comprehensive documentation for system architecture, processes, and operational procedures.
• Participate in on-call rotations and provide technical support during emergencies.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in site reliability engineering, systems engineering, or a similar role.
• Proficient in scripting languages such as Python, Bash, or Ruby.
• Strong experience with cloud platforms (e.g., AWS, GCP, Azure) and container orchestration (e.g., Kubernetes, Docker).
• Solid understanding of networking concepts and protocols, including TCP/IP, DNS, and HTTP/S.
• Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or similar.
• Experience with configuration management tools like Ansible, Chef, or Puppet.
• Excellent problem-solving skills and ability to work under pressure.

Technologies & Tools

The Site Reliability Engineer will utilize a variety of technologies and tools, including but not limited to AWS or Google Cloud Platform for hosting, Docker for containerization, Kubernetes for orchestration, and Terraform for infrastructure as code. Additionally, experience with monitoring solutions such as Prometheus and logging frameworks like ELK Stack will be crucial for effectively managing system performance and reliability.

Ideal Candidates

The ideal candidate for the Site Reliability Engineer position will possess a proactive mindset, demonstrating a strong emphasis on automation and efficiency. They should be detail-oriented and able to assess complex problems quickly and effectively. A good fit will have excellent communication skills, facilitating clear collaboration with diverse teams, and the ability to thrive in fast-paced environments. Candidates who value continuous learning and improvement will strongly align with Hopper’s commitment to innovation and operational excellence.