Site Reliability Engineer (SRE) - Platform / Infrastructure

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Overview

As a Site Reliability Engineer (SRE) - Platform / Infrastructure at Hopper, you will play a critical role in ensuring the reliability, availability, and performance of our platform and infrastructure services. You will be responsible for developing and implementing scalable systems and processes that enhance our operational capabilities. Working closely with development and operations teams, you will drive initiatives to improve system performance, deploying monitoring tools, and automating manual processes. Your expertise will be essential in fostering a culture of continuous improvement while managing service incidents and resolutions effectively.

Job Responsibilities

• Design, build, and maintain scalable and highly available systems across the infrastructure.
• Implement monitoring, alerting, and analytics for optimal performance and reliability.
• Collaborate with engineering teams to ensure operational aspects are embedded within the software development life cycle.
• Automate repetitive tasks and promote efficiency across platform deployments.
• Investigate and troubleshoot incidents efficiently while coordinating incident response activities.
• Monitor system health and performance, identifying areas for improvement.
• Develop infrastructure as code (IaC) solutions to manage and provision scalable infrastructure.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in Site Reliability Engineering or DevOps roles with a strong focus on platform and infrastructure.
• Proficiency in scripting languages such as Python, Go, or Ruby.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of networking concepts, microservices architecture, and containerization technologies like Docker and Kubernetes.
• Knowledge of configuration management tools such as Ansible, Chef, or Puppet.
• Excellent problem-solving skills and an analytical mindset.

Technologies & Tools

In the role of Site Reliability Engineer, you will utilize a variety of technologies and tools that include cloud infrastructure services (AWS, Google Cloud), container orchestration platforms like Kubernetes, monitoring and alerting tools such as Prometheus and Grafana, configuration management tools (Ansible, Terraform), and CI/CD pipelines for deployment automation. Familiarity with databases (SQL, NoSQL) and logging systems will also be helpful in maintaining and troubleshooting the infrastructure effectively.

Ideal Candidates

The ideal candidate for the Site Reliability Engineer position will exhibit a strong passion for technology and a commitment to operational excellence. They should possess a proactive attitude towards system management and a desire to drive innovation in operational processes. A successful SRE at Hopper will have exceptional communication skills, enabling collaboration across diverse teams, and demonstrate the ability to manage multiple priorities effectively. They must also be adaptive and detailed-oriented, comfortable working in a fast-paced environment where continuous improvement is embraced as a core value.