Site Reliability Engineering Senior Manager

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Credit Acceptance, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Site Reliability Engineering (SRE) Senior Manager at Credit Acceptance will be responsible for leading a dynamic team focused on enhancing the reliability, availability, and performance of our technology infrastructure. This role requires a strategic leader who can collaborate across various departments to foster a culture of engineering excellence and continuous improvement. The SRE Senior Manager will drive initiatives that ensure the efficient operation of production services while also mentoring and developing team members to achieve operational milestones.

Job Responsibilities

• Lead and oversee the Site Reliability Engineering team to ensure operational efficiency and outstanding service reliability.
• Develop and implement strategies for improving systems performance and maximizing uptime.
• Collaborate with engineering, product, and operations teams to define service level objectives and measure adherence to them.
• Manage incident response and post-incident reviews to foster a culture of continuous learning and improvement.
• Design and enforce best practices for system monitoring, alerting, and logging.
• Drive the implementation of automation tools to enhance operational capabilities.
• Stay current with industry trends and technology advancements to ensure the team utilizes the most effective tools and processes.
• Mentor and develop team members to increase their technical skills and professional growth.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field; Master's degree preferred.
• 7+ years of experience in IT operations, software engineering, or related roles, with a minimum of 3 years in a leadership position.
• Proven experience in developing and managing high-performing teams.
• Strong understanding of SRE principles and practices, including incident management and service monitoring.
• Proficiency in scripting and programming languages such as Python, Go, or similar.
• Experience with cloud computing platforms such as AWS, Azure, or GCP.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills and experience working with cross-functional teams.

Technologies & Tools

The Site Reliability Engineering Senior Manager will work with a variety of technologies and tools to ensure the reliability and performance of our systems. These may include cloud computing platforms like AWS and Azure, container orchestration tools such as Kubernetes, monitoring solutions like Prometheus or Grafana, and configuration management systems such as Ansible or Terraform. Familiarity with CI/CD pipelines and application performance monitoring tools will also be critical in this role.

Ideal Candidates

Ideal candidates for the Site Reliability Engineering Senior Manager position will possess a unique blend of technical expertise and leadership qualities. They should be proactive problem solvers with a strong focus on delivering high-quality service. Candidates must demonstrate excellent communication skills, allowing for effective collaboration across diverse teams. A passion for mentorship and fostering an innovative work environment is essential, as well as the ability to adapt to rapidly changing technologies and processes.