Software Engineer (AWS Support) - 2nd Shift - REMOTE

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by TekStream Solutions, so some details may not match this job. The employer's own page has the real description.

Overview

TekStream Solutions is seeking a dedicated and skilled Software Engineer specializing in AWS Support for the 2nd Shift, available for remote work. In this role, you will be responsible for providing exceptional technical support for cloud-based applications and infrastructure. Your expertise in AWS services will be crucial in resolving issues, optimizing performance, and contributing to the overall enhancement of our cloud solutions. This position requires a proactive and problem-solving mindset, as well as strong communication skills to liaise effectively with clients and internal teams.

Job Responsibilities

• Provide technical support and troubleshooting for cloud applications, primarily focused on AWS services.
• Respond to support requests in a timely manner, ensuring customer satisfaction and adherence to service level agreements (SLAs).
• Monitor, maintain, and optimize cloud infrastructure performance.
• Collaborate with cross-functional teams to design and implement improvements for existing cloud solutions.
• Document and analyze support incidents to identify trends and recommend solutions.
• Assist in the development and deployment of new tools and processes to enhance support operations.
• Provide training and guidance to junior team members on AWS and cloud support best practices.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum of 3 years of experience in software engineering or technical support, with a focus on AWS.
• Strong understanding of AWS services including EC2, S3, RDS, and Lambda.
• Proficiency in programming languages such as Python, Java, or Ruby.
• Experience with DevOps practices and tools (e.g., Docker, Jenkins) is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication skills, both verbal and written.
• AWS certifications (e.g., AWS Certified Solutions Architect) are preferred but not required.

Technologies & Tools

The Software Engineer (AWS Support) position at TekStream Solutions will engage with several technologies and tools, including AWS services (such as EC2, S3, RDS, Lambda), monitoring and support tools (like CloudWatch and CloudTrail), as well as CI/CD pipelines utilizing Jenkins and Docker. Proficiency in version control systems like Git, and familiarity with infrastructure as code tools such as Terraform will be essential in optimizing and managing cloud infrastructure.

Ideal Candidates

Ideal candidates for the Software Engineer (AWS Support) position embody a blend of technical expertise and interpersonal skills. They should be proactive thinkers who approach challenges with a strategic mindset and possess strong analytical capabilities. A willingness to learn and adapt in a fast-paced environment, along with a commitment to delivering exceptional customer service, will set them apart. Furthermore, candidates must exhibit effective communication skills to facilitate collaboration within teams and with clients, ensuring seamless support interactions.