Software Support Engineer - Workday experience required

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Written by AI from the job title and company, not by Insurance Office of America, so some details may not match this job. The employer's own page has the real description.

Overview

The Software Support Engineer at Insurance Office of America will be responsible for delivering exceptional technical assistance for the Workday platform and related applications. This role entails collaborating with various stakeholders to troubleshoot issues, implement enhancements, and provide user training. The ideal candidate will possess a strong understanding of Workday functionality, demonstrate problem-solving abilities, and maintain a focus on customer satisfaction, ensuring that all inquiries and technical challenges are effectively addressed.

Job Responsibilities

• Provide expert technical support for Workday applications, addressing user inquiries and resolving issues in a timely manner.
• Collaborate with cross-functional teams to identify and document system requirements, and assist in software deployment and integration.
• Perform system configurations and modifications in Workday to enhance functionalities based on user feedback.
• Develop and maintain user documentation, training materials, and knowledge base articles to facilitate user understanding and engagement.
• Monitor system performance, conduct root cause analysis, and implement solutions to prevent recurring issues.
• Assist in the execution of system upgrades and patches while minimizing downtime and impact on users.
• Provide training sessions for end-users and create support resources for ongoing reference.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in software support, with a preference for experience with Workday.
• Strong understanding of Workday functionalities, modules, and integration processes.
• Excellent analytical and problem-solving skills with attention to detail.
• Outstanding communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Technologies & Tools

The Software Support Engineer will utilize a variety of technologies and tools, including but not limited to Workday functionalities, SQL for database querying, ServiceNow for ticket management, and Microsoft Office Suite for documentation and reporting. Familiarity with integration tools and API management within Workday will also be advantageous.

Ideal Candidates

Ideal candidates for the Software Support Engineer position will exhibit a strong customer-centric mindset, demonstrating the ability to empathize with users and prioritize their needs. They should possess a proactive attitude towards problem-solving and be committed to continuous learning within the ever-evolving realm of technology. Strong teamwork skills and the ability to work collaboratively with diverse teams will further enhance their fit within Insurance Office of America.