Spanish-Bilingual Medical Virtual Receptionist

About Our Client:

This organization operates a specialized physical therapy practice focused on women's pelvic floor and abdominal health issues. It addresses conditions such as pelvic pain, urinary incontinence, pregnancy and postpartum recovery, pelvic organ prolapse, and core dysfunction by providing compassionate, personalized care. The practice is based in California and is experiencing growth, expanding its provider team and services.

About the Opportunity:

The SPANISH-BILINGUAL MEDICAL VIRTUAL RECEPTIONIST role is essential for managing daily front desk functions and ensuring a positive patient experience. This position involves overseeing patient scheduling, appointment follow-ups, waitlist management, and administrative coordination. The role supports smooth clinical operations and helps maintain patient engagement throughout their care journey.

Responsibilities:

• Schedule and manage patient appointments using Jane App
• Contact patients proactively to arrange initial and follow-up visits
• Manage patient waitlists and fill appointment slots from cancellations
• Follow up with patients with remaining authorized visits
• Coordinate provider schedules for efficient appointment use
• Handle approximately 20+ inbound calls daily plus text and outbound calls
• Respond professionally to patient inquiries and scheduling requests
• Communicate clearly and compassionately in English and Spanish
• Assist patients with insurance-authorized visit scheduling, including Kaiser referrals
• Conduct outreach to encourage care continuity and minimize missed appointments
• Escalate clinical questions to healthcare professionals as needed
• Send and monitor patient intake and registration documents
• Maintain accurate patient records and administrative data in Jane App
• Collaborate with office management and billing on scheduling and insurance issues
• Manage daily checklists and follow-up trackers
• Identify missing patient information to prevent appointment delays
• Provide updates and escalate issues requiring assistance

Requirements:

• Experience in medical receptionist, healthcare virtual assistant, or related roles
• Skilled in patient scheduling, appointment coordination, and intake processing
• Bilingual with strong English and Spanish communication skills
• Familiarity with Electronic Health Record or healthcare practice management systems
• Comfortable handling high volumes of calls, texts, and voicemails
• Knowledge of HIPAA and patient confidentiality standards
• Strong organizational abilities and capacity for independent work
• Confident, assertive, and compassionate communicator
• Ability to take initiative and complete tasks without close supervision
• Availability to work 11:00 AM to 8:00 PM Pacific Time, Monday-Friday

Pay Range and Compensation Package:

• Salary ranges from $6 to $8 per hour, depending on experience

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.