Sr. Application Support Engineer-REMOTE

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Written by AI from the job title and company, not by PSCU, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Senior Application Support Engineer at PSCU will play a strategic role in ensuring the stability and performance of mission-critical applications. This remote position requires a proactive individual who will engage in technical support, troubleshoot complex application issues, and collaborate with various teams to enhance application reliability and customer satisfaction. The ideal candidate will bring a balanced blend of technical expertise and a commitment to service excellence within a fast-paced environment.

Job Responsibilities

• Provide advanced support and troubleshooting for software applications in a timely manner.
• Collaborate with developers, system administrators, and other stakeholders to resolve incidents and fulfill service requests.
• Conduct root cause analysis and implement preventative measures to minimize future disruptions.
• Create and maintain documentation related to application support processes, known issues, and solutions.
• Monitor application performance and system health, proactively identifying and addressing potential issues.
• Assist in the deployment and configuration of new applications and system updates.
• Train and mentor junior support staff, fostering a culture of continuous improvement.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in application support or software engineering.
• Proficiency in troubleshooting complex application issues, with a strong understanding of APIs, databases, and server configurations.
• Experience with ticketing systems and a solid understanding of ITIL processes.
• Strong scripting skills in languages such as Python, Shell, or PowerShell.
• Excellent verbal and written communication skills, with the ability to work collaboratively in a remote environment.
• Prior experience in financial services or payment processing is a plus.

Technologies & Tools

The Senior Application Support Engineer will predominantly utilize a variety of tools and technologies such as SQL, API testing tools (e.g., Postman), scripting languages (e.g., Python, Bash), and monitoring solutions (e.g., Nagios, Splunk). Familiarity with cloud services (AWS, Azure) and containerization technologies (Docker, Kubernetes) is advantageous. The application support will also often involve the use of ticketing systems like ServiceNow or Jira to manage workflow efficiently.

Ideal Candidates

The ideal candidate for the Senior Application Support Engineer position at PSCU should possess a strong analytical mindset and demonstrate a passion for problem-solving. They should be adaptable, with the ability to thrive in a remote work environment and effectively manage multiple priorities. Excellent interpersonal skills, combined with a customer-focused attitude, are essential for fostering relationships with internal teams and external clients. An eagerness for continuous learning and improvement will set successful candidates apart, as will a collaborative spirit in driving team success.