Sr Application Support Engineer/Lead

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Written by AI from the job title and company, not by Paladin Consulting, so some details may not match this job. The employer's own page has the real description.

Job Overview

Paladin Consulting is seeking a proactive and innovative Senior Application Support Engineer/Lead to oversee application support operations, troubleshoot complex application issues, and collaborate with cross-functional teams to optimize application performance. The successful candidate will lead the application support team, ensuring high availability and reliability of applications while providing exceptional service to clients. You will be instrumental in guiding technical resolution efforts, implementing best practices, and mentoring junior engineers to elevate the team's skill set and performance.

Job Responsibilities

• Lead the application support team in resolving technical issues while ensuring timely communication and updates to stakeholders.
• Diagnose, troubleshoot, and resolve complex application issues, including performance, functionality, and integration challenges.
• Develop and maintain support documentation, knowledge transfer materials, and procedures to enhance team productivity.
• Collaborate with development teams to address bug fixes, enhancements, and system upgrades while ensuring quality assurance standards.
• Monitor application performance metrics, identify trends, and proactively implement improvements and optimizations.
• Serve as a point of escalation for critical incidents and ensure effective root cause analysis is conducted.
• Coordinate and participate in system upgrades, patching, and new application deployments as required.
• Provide mentorship and training to junior application support engineers.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in application support, with a focus on complex enterprise applications.
• Proficiency in troubleshooting application performance issues and writing SQL queries.
• Strong understanding of application architectures, including web services, microservices, and databases.
• Experience with incident management tools and methodologies.
• Excellent communication and interpersonal skills to effectively interact with technical and non-technical stakeholders.
• Certifications in ITIL, DevOps, or relevant technologies are a plus.

Technologies & Tools

The Senior Application Support Engineer/Lead will work with a diverse set of technologies and tools, including but not limited to enterprise application frameworks, SQL databases (e.g., Oracle, SQL Server, MySQL), cloud platforms (e.g., AWS, Azure), and incident management software (e.g., ServiceNow). Familiarity with containerization technology (e.g., Docker, Kubernetes) and monitoring tools (e.g., Grafana, Prometheus) is also advantageous.

Ideal Candidates

The ideal candidate will possess strong analytical and problem-solving skills, demonstrating a methodical approach to diagnosing application issues. A self-motivated individual with a passion for continuous improvement is essential. Successful applicants will have the ability to lead and inspire a team, foster a collaborative working environment, and demonstrate resilience in high-pressure situations. A commitment to delivering exceptional customer service and an eagerness to stay abreast of technological advancements in application support will further enhance a candidate's fit for this role.