Sr Cloud Infrastructure Support Engineer

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Written by AI from the job title and company, not by Synan Holdings, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Senior Cloud Infrastructure Support Engineer at Synan Holdings will be responsible for designing, implementing, and maintaining cloud infrastructure systems that support our critical business operations. This role demands a proactive approach to troubleshooting, effective collaboration with cross-functional teams, and a commitment to ensuring optimal performance and security of cloud resources. The ideal candidate will leverage their expertise to provide robust technical support, streamline processes, and contribute to strategic cloud initiatives while ensuring that our infrastructure meets high availability and scalability standards.

Job Responsibilities

• Design, deploy, and manage scalable cloud solutions that align with business requirements.
• Provide technical support and troubleshooting for cloud infrastructure-related issues.
• Monitor system performance and implement optimization strategies to enhance efficiency.
• Ensure adherence to cloud security best practices, policies, and compliance standards.
• Collaborate with development teams to integrate cloud solutions into existing applications and services.
• Create and maintain comprehensive documentation for cloud infrastructure processes and procedures.
• Participate in on-call support rotation and respond to incidents affecting cloud services.
• Contribute to capacity planning and resource allocation activities based on performance metrics.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in cloud infrastructure support, preferably in a senior role.
• Proficient in major cloud service providers such as AWS, Azure, or Google Cloud.
• Strong understanding of virtualization technologies and container orchestration (e.g., Docker, Kubernetes).
• Experience with infrastructure as code (IaC) tools such as Terraform or CloudFormation.
• Knowledge of networking concepts, security protocols, and disaster recovery processes.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills with the ability to collaborate effectively with technical and non-technical teams.

Technologies & Tools

In the role of Senior Cloud Infrastructure Support Engineer, the candidate will utilize a variety of cutting-edge technologies and tools including cloud management platforms such as AWS Management Console, Azure Portal, and Google Cloud Console. Candidates will also work with monitoring and logging tools like CloudWatch, Azure Monitor, and Splunk, as well as configuration management tools including Ansible and Chef. Familiarity with CI/CD pipelines through tools like Jenkins or GitLab CI will also be crucial for successful integration and deployment processes.

Ideal Candidates

The ideal candidate for this position possesses a combination of deep technical knowledge and strong interpersonal skills. They are self-motivated, detail-oriented, and possess a passion for continuous improvement in cloud technologies. A successful candidate will demonstrate an eagerness to learn and adapt to emergent technologies and challenges. Individuals with a strong collaborative mindset and the ability to clearly articulate complex concepts to both technical and non-technical stakeholders will thrive in this role.