Sr. Site Reliability Engineer - Browser Isolation Federal (US Citizen)

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Job Overview

The Sr. Site Reliability Engineer - Browser Isolation Federal at Zscaler will be responsible for ensuring the reliability, availability, and performance of our Browser Isolation services tailored for federal clients. This role requires a proactive approach to monitoring and maintaining system health, as well as implementing automation and best practices in site reliability engineering. You will work closely with cross-functional teams to enhance the user experience and maintain compliance with government regulations and standards.

Job Responsibilities

• Monitor and maintain the health of Browser Isolation systems, ensuring high availability and performance.
• Develop and implement automated solutions for incident management, system monitoring, and performance optimization.
• Collaborate with engineering teams to integrate site reliability best practices into the development lifecycle.
• Design and execute disaster recovery plans, ensuring minimal downtime during incidents.
• Analyze system logs and metrics to identify trends and areas for improvement.
• Participate in on-call rotations to quickly address and resolve outages or performance issues.
• Create, update, and maintain documentation related to system architecture, processes, and incident reports.
• Work with federal compliance regulations to ensure that all systems meet security and operational standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in site reliability engineering, systems administration, or a related field.
• Strong experience with cloud computing platforms, particularly AWS or Azure.
• Proficient in scripting languages such as Python, Bash, or PowerShell.
• Experience with monitoring tools such as Prometheus, Grafana, or similar technologies.
• Familiarity with container orchestration systems such as Kubernetes or Docker.
• Excellent problem-solving skills and the ability to work under pressure.
• U.S. Citizenship is required due to federal government regulations.

Technologies & Tools

The ideal candidate will work with a variety of technologies and tools, including cloud platforms like AWS or Azure, container orchestration frameworks such as Kubernetes and Docker, along with monitoring tools like Prometheus and Grafana. Familiarity with CI/CD pipelines and automation frameworks will also be beneficial for optimizing workflows and deployment processes.

Ideal Candidates

Ideal candidates for this position will be self-motivated individuals who are detail-oriented and possess a strong analytical mindset. They should demonstrate excellent communication skills and the ability to work collaboratively in a team environment while being accountable for their responsibilities. A bias toward action, curiosity to explore new technologies, and an unwavering commitment to achieving operational excellence are qualities that align well with our organizational culture.