Sr. Systems Administrator/Epic Client Systems Administrator

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Job Overview

The Sr. Systems Administrator/Epic Client Systems Administrator at MyMichigan Health plays a vital role in ensuring the smooth operation and optimization of our Epic systems and related technologies. In this capacity, the candidate will be responsible for the administration of client systems as well as overseeing system performance, issue resolution, and upgrades. This position demands a highly skilled individual who can effectively manage both technical and operational tasks while collaborating with a range of stakeholders to enhance the overall healthcare delivery system.

Job Responsibilities

• Administer and support the Epic systems environment, ensuring optimal performance and reliability.
• Perform system configuration, maintenance, testing, and upgrades for Epic applications and related technologies.
• Collaborate with clinical and operational departments to gather requirements and implement solutions that meet organizational needs.
• Monitor system performance, troubleshoot issues, and resolve service incidents promptly to minimize downtime.
• Manage system security, access controls, and compliance with regulatory standards.
• Develop and maintain documentation for system configurations, procedures, and best practices.
• Participate in disaster recovery planning and execution to ensure system integrity.
• Provide guidance and mentorship to junior system administrators and technical staff.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• A minimum of five years of experience in systems administration, preferably within a healthcare setting.
• Strong knowledge of Epic Systems applications and administration.
• Proficiency in operating systems, databases, and virtual environments.
• Experience with system monitoring and performance tuning tools.
• Excellent problem-solving and analytical skills.
• Effective communication skills and the ability to work in a team-oriented environment.
• Relevant certifications (e.g., Epic certifications, System Administrator certifications) are highly desirable.

Technologies & Tools

The Sr. Systems Administrator position will involve working with a variety of technologies and tools, including but not limited to Epic Systems applications, Microsoft Windows Server, Linux, VMware, SQL databases, and various monitoring tools. Familiarity with networking protocols and security practices is also essential to support the infrastructure and ensure data integrity within the healthcare environment.

Ideal Candidates

The ideal candidate for the Sr. Systems Administrator position will possess a combination of technical proficiency and strong interpersonal skills. They should demonstrate a proactive approach to problem-solving, exhibit a strong commitment to excellence, and maintain a keen attention to detail. A collaborative mindset and the ability to communicate effectively with both technical and non-technical stakeholders will be crucial for success in this role. Additionally, a passion for improving healthcare through technology will make the candidate stand out at MyMichigan Health.