Sr. Systems Support Engineer

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Written by AI from the job title and company, not by Keeper Security, Inc., so some details may not match this job. The employer's own page has the real description.

Job Overview

Keeper Security, Inc. is seeking a highly skilled and experienced Sr. Systems Support Engineer to join our dynamic team. The successful candidate will be responsible for diagnosing and troubleshooting complex technical issues, providing exceptional customer support, and collaborating with various teams to enhance system performance and usability. This role requires a proactive approach to problem-solving, a deep understanding of systems architecture, and a commitment to delivering high-quality support for our clients. Additionally, the Sr. Systems Support Engineer will contribute to system maintenance and improvement initiatives while ensuring overall system reliability.

Job Responsibilities

• Diagnose and resolve complex technical issues related to system performance, functionality, and reliability.
• Provide tier 3 support for internal and external customers, ensuring high levels of client satisfaction.
• Collaborate with cross-functional teams to design and implement system enhancements and upgrades.
• Develop and maintain system documentation, including process flows, configurations, and troubleshooting guides.
• Conduct root cause analysis on recurring issues and implement effective solutions.
• Monitor system performance metrics and recommend improvements for optimization.
• Stay informed of industry trends in technology and best practices to continually improve support processes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in systems support or a similar technical role.
• Strong knowledge of operating systems (Linux/Unix, Windows).
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Proficiency in scripting languages (Python, Shell scripting) for automation of tasks.
• Excellent problem-solving and analytical skills.
• Strong communication skills, both verbal and written, with the ability to convey technical concepts clearly.

Technologies & Tools

The Sr. Systems Support Engineer will utilize a range of technologies and tools including but not limited to cloud platforms (AWS, Azure), monitoring tools (Nagios, Zabbix), ticketing systems (Jira, ServiceNow), database systems (MySQL, PostgreSQL), and collaboration software (Slack, Confluence) to manage and support the infrastructure effectively.

Ideal Candidates

Ideal candidates for this position will possess a strong technical background with a passion for technology and innovation. They will demonstrate exceptional problem-solving skills and a detail-oriented mindset. A successful Sr. Systems Support Engineer will have a customer-centric attitude, the ability to work collaboratively in a team, and the initiative to proactively address challenges. Excellent time management skills and the ability to prioritize tasks effectively are essential, along with a commitment to continuous learning and professional growth.