Staff Site Reliability Engineer (Customer Identity Cloud)

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Job Overview

The Staff Site Reliability Engineer (Customer Identity Cloud) at Okta will play a pivotal role in ensuring the reliability, scalability, and performance of our Customer Identity Cloud services. This position requires a proactive professional who can integrate deeply into our engineering teams and operational processes, enhancing system reliability through automation, monitoring, and incident response strategies. You will collaborate closely with software engineering teams to design and implement solutions that support our growing customer base while maintaining high standards of security and availability.

Job Responsibilities

• Design, implement, and maintain robust monitoring and alerting systems for our Customer Identity Cloud services.
• Provide technical leadership in the adoption of Site Reliability Engineering best practices across development and operations teams.
• Develop and automate operational processes to improve reliability and efficiency.
• Collaborate with cross-functional teams to identify and troubleshoot complex incidents and outages.
• Conduct root cause analysis to mitigate future incidents and provide recommendations for continuous improvement.
• Enhance cloud-native architecture and promote practices for scalable infrastructure.
• Document systems architecture, operational procedures, and incident reports effectively.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in Site Reliability Engineering, DevOps, or a related technical role.
• Strong programming skills in languages such as Python, Go, or Java.
• Solid understanding of cloud platforms (AWS, Azure, GCP) and their operational management.
• Experience with container orchestration technologies like Kubernetes.
• Proficiency in configuration management and automation tools (e.g., Terraform, Ansible).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and collaboration abilities.

Technologies & Tools

This position requires familiarity with a variety of technologies and tools essential for maintaining high availability and enhancing system performance within the Customer Identity Cloud. Notable technologies may include cloud service architectures like AWS and Azure, container orchestration through Kubernetes, automation tools such as Terraform and Ansible, as well as monitoring solutions like Prometheus and Grafana. Familiarity with CI/CD pipelines and logging frameworks will also be beneficial for improving deployment efficiency.

Ideal Candidates

The ideal candidate for the Staff Site Reliability Engineer role possesses a strong background in both software development and systems engineering, demonstrating an analytical mindset with a passion for building reliable systems. They thrive in fast-paced environments, exhibiting proactive problem-solving abilities while collaborating effectively with diverse teams. A commitment to continuous learning and a deep understanding of best practices in Site Reliability Engineering will distinguish them as a perfect fit for Okta's mission to support a secure customer identity experience.