Staff Site Reliability Engineer (Customer Identity Cloud)

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Job Overview

The Staff Site Reliability Engineer (Customer Identity Cloud) at Okta will play a pivotal role in ensuring the reliability, performance, and operational excellence of our cloud-based services. This individual will collaborate with cross-functional teams to enhance system reliability, identify and mitigate risks, and implement innovative solutions to support our customers’ identity management. The position demands a deep understanding of SRE principles, a commitment to fostering a culture of continuous improvement, and the ability to lead complex projects to fruition while optimizing both productivity and customer satisfaction.

Job Responsibilities

• Design, implement, and maintain robust monitoring and alerting systems to ensure service availability and performance.
• Develop and automate processes for incident management, change management, and release management within the Customer Identity Cloud environment.
• Collaborate with development teams to ensure best practices are followed in terms of application reliability and performance.
• Proactively identify areas of service improvement and implement solutions to prevent future issues.
• Conduct capacity planning and performance tuning activities to optimize resource utilization.
• Engage in on-call rotations to provide support and resolve production incidents.
• Mentor junior engineers and contribute to the team’s overall knowledge base.

Qualifications

• Master's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 8+ years of experience in software engineering or site reliability engineering.
• Extensive experience with cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker).
• Strong proficiency in programming and scripting languages such as Python, Go, or Java.
• In-depth understanding of infrastructure as code (IaC) and configuration management tools (Terraform, Ansible, or similar).
• Proven track record of implementing observability principles with tools such as Prometheus, Grafana, or ELK stack.
• Exceptional problem-solving skills and a strong analytical mind.

Technologies & Tools

This position utilizes a variety of technologies and tools including cloud services such as AWS and Azure, containerization technologies like Docker and Kubernetes, monitoring and logging tools like Prometheus and ELK stack, as well as development and automation frameworks including Terraform and Ansible. Familiarity with CI/CD pipelines and modern development practices is expected to facilitate seamless deployment and maintenance of applications.

Ideal Candidates

The ideal candidate for this position will possess a strong blend of technical expertise, leadership skills, and a passion for operational excellence. They should be proactive problem solvers with the ability to think critically under pressure while managing multiple projects. Excellent collaboration skills are essential to partner effectively with other engineering teams and drive reliability initiatives. A commitment to continuous learning and staying updated with industry trends will further enhance their effectiveness in this role.