Staff Site Reliability Engineer - Federal (US Citizen)

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Overview

The Staff Site Reliability Engineer (SRE) at Zscaler will play a pivotal role in enhancing the reliability, availability, and performance of our Federal solutions. You will be responsible for implementing and maintaining highly scalable and secure systems. Your expertise will enable you to collaborate with cross-functional teams to address challenges while ensuring compliance with federal standards. The ideal candidate will bring a strong focus on both development and operations, using innovative solutions to support the infrastructure that underpins our federal clientele.

Job Responsibilities

• Design, develop, and implement robust monitoring systems to enhance site reliability.
• Collaborate with product and engineering teams to integrate reliability best practices into the development lifecycle.
• Troubleshoot and resolve service interruptions, ensuring minimal downtime.
• Automate operational processes to improve efficiency and minimize manual intervention.
• Perform capacity planning and risk assessments to avoid service-related issues.
• Establish and maintain SRE metrics, reports, and process documentation.
• Participate in on-call duties and incident management to support critical services.
• Implement and enhance security measures in line with federal regulations.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Minimum of 5 years of experience in Site Reliability Engineering, Operations, or DevOps.
• Strong proficiency in programming languages such as Python, Go, or Java.
• Experience with containerization and orchestration tools (Docker, Kubernetes).
• Solid understanding of cloud computing services (AWS, Azure, Google Cloud).
• Familiarity with monitoring tools (Prometheus, Grafana, ELK Stack).
• Keen knowledge of security practices and compliance frameworks relevant to federal systems.
• Ability to obtain a security clearance; U.S. Citizenship is required.

Technologies & Tools

The Staff Site Reliability Engineer will utilize a variety of technologies and tools including cloud platforms such as AWS and Azure, containerization and orchestration tools like Docker and Kubernetes, and monitoring solutions such as Prometheus and Grafana. Familiarity with infrastructure as code tools like Terraform or Ansible will also be beneficial. A solid understanding of networking principles and security practices is essential, given the sensitive nature of federal projects.

Ideal Candidates

Ideal candidates for the Staff Site Reliability Engineer position at Zscaler are those who possess a blend of deep technical knowledge and a passion for operational excellence. They thrive in fast-paced environments and demonstrate strong problem-solving skills. Exceptional communication abilities and a collaborative mindset are vital, as they will be required to engage with diverse teams and stakeholders. The right individual is proactive, detail-oriented, and committed to continuous improvement, ensuring that the systems they support maintain the highest standards of reliability and performance.